Critical Systems Coordinator 2 – West Region

EdgeConneX; Chicago (IL); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

EdgeConneX is seeking a Data Center Campus Critical Systems Coordinator II to support maintenance planning, asset management, and reporting across data center sites. The role reports to the Critical Systems Manager and includes travel for training and maintenance.

The ideal candidate has at least 2 years in mission-critical facilities, strong MS Office and data analysis skills, and familiarity with data center systems. A flexible schedule and hybrid work are possible after acclimation.

Qualifications

• High school diploma or GED; an associate degree or data center certification preferred.
• Minimum 2 years of experience in mission-critical facilities or maintenance operations.
• Experience managing data center maintenance schedules across multiple sites is a plus.
• Advanced MS Office and data analysis skills (creating spreadsheets, charts, KPIs).
• Familiarity with electrical, mechanical, HVAC, and fire suppression systems in data centers.
• Knowledge of uptime standards and industry best practices.

Responsibilities

• Ensure forward progression of maintenance plans - monitor PM schedules and avoid delays.
• Expand asset management: Upload and maintain assets in CMMS/Asset Manager to ensure inventories and work assignments are aligned.
• Data quality and reporting: Audit maintenance data for accuracy and generate quarterly reports for management.
• Assemble MOP templates for maintenance activities, assess life safety and arc-flash requirements, document procedures.
• This role requires in-person 8-5 Mon-Fri at the Data Center with up to 10% travel, may transition to hybrid remote.

Skills

CMMS proficiency

Asset management

Data analysis

MS Office

Troubleshooting

Cross-team coordination

Mentoring

Reporting

Project coordination

Change management

Education

High school diploma

Associate degree preferred

Job description

Led by an experienced management team and supported by a strong investor group, including large and experienced institutions and strategic partners, EdgeConneX offers a dynamic, fast-paced work environment where we are bringing flexibility, proximity, power, and connectivity to some of the world’s key businesses. With major offices in Herndon, Denver, and Amsterdam, we have a global footprint and a unified team of employees committed to providing a premier customer experience and delivering the full spectrum of data center solutions, from core to edge, like no other data center provider can do.

Focused on driving innovation and helping our customers define and deliver their own unique vision for the Edge, at any scale, in any market worldwide, for any requirement, we are building tomorrow’s data center infrastructure, today for some of the world’s most demanding Network, Content, and Cloud customers.

Title: Data Center Campus Critical Systems Coordinator II The Data Center Campus Critical Systems Coordinator II will support multiple data center site teams in support of daily duties across all facets of mission-critical operations. The role will support day-to-day scheduling, asset management, advanced reporting, and extensive documentation. This position reports to the Critical Systems Manager who supports all of the Americas. There will be a limited amount (~10%) of travel to support various training and maintenance efforts.

Primary Responsibilities

• Ensure forward progression of maintenance plans - monitors PM schedules and follows up to avoid delays.
• Expanded asset management: Upload and maintain assets in CMMS/Asset Manager to ensure inventories and work assignments are properly aligned.
• Data quality and reporting: Audit maintenance data for accuracy and generate quarterly maintenance status reports (e.g. upcoming PMs, backlogs) for management.
• Assemble MOP templates for preventive and corrective maintenance activities, assess life safety ratings and arc-flash requirements, handle more complex or multi-step maintenance procedure documentation.
• This position will ideally be set in person 8-5 Monday-Friday at the Data Center and is a 24X7 availability requirement, but could work in a hybrid remote manner once acclimated

Knowledge, Skills & Abilities

• Advanced CMMS proficiency: Leverages advanced features of the CMMS for scheduling optimization and data analysis.
• Large data management: Capable of managing and analyzing larger volumes of maintenance data (e.g. multiple sites’ schedules) with spreadsheets or CMMS reports.
• Technical troubleshooting: Performs basic troubleshooting of system or network issues related to CMMS or equipment monitoring, resolving minor software or data problems.
• Solid understanding of power, fire and cooling asset lifecycles: Understands equipment life cycles and maintenance requirements; familiar with hierarchical asset structures in the CMMS.
• Cross-team coordination: Communicates effectively across facilities, ops managers, and vendors to align schedules and resolve conflicts.
• Mentoring ability: Guides junior Coordinators (Level I) in following processes; provides clear instructions and training in CMMS use.
• Enhanced reporting & documentation: Prepares and presents maintenance status reports or summaries to management, highlighting key issues or successes.
• Project coordination: Coordinates small projects such as CMMS updates, data cleanup efforts, or audit preparations - organizing tasks and timelines for system upgrades.
• Change management support: Assists in implementing process changes or new systems (training users, reinforcing procedures), helping the team adapt consistently.

Experience/Education

• High school diploma or GED (Associate’s degree or relevant data center certification preferred).
• Minimum 2 years of relevant work experience in mission-critical facilities or maintenance operations.
• Candidates who have professional experience managing data center maintenance schedules across multiple buildings or sites would make a candidate stand out.
• Advanced MS Office skills and data analysis capabilities (can create spreadsheets, charts, and track KPIs).
• Advanced software troubleshooting skills - independently resolves more complex scheduling or system issues (e.g. syncing CMMS data, addressing vendor conflicts).
• Familiarity with data center systems (electrical, mechanical, HVAC, fire suppression, BMS): understands how different systems tie into maintenance needs.
• Working knowledge of industry standards and best practices for critical facilities (uptime tiers, basic compliance requirements) - developing awareness.

EdgeConneX believes inclusion - of thought, backgrounds and experiences - affects all that we do, from our employees to the solutions we deliver. Our goal is to create an environment where embracing differences helps deepen the lives and work experience of our employees, enhances our innovation and creativity, and enriches our involvement in our communities. EdgeConneX is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or ancestry, physical or mental disability, as well as any other category protected by applicable federal, state, or local laws.

EdgeConneX offers a competitive benefits package.

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