Site Operations Manager - MCI

Edged; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid holidays and PTO

Employee assistance program

Job summary

Edged is looking for a Data Center Site Operations Manager to oversee operational excellence in their North American division. This role focuses on critical infrastructure, physical security, and network dynamics while ensuring 100% uptime and adherence to company standards.

The manager will lead local engineering teams, manage supplier performance, and facilitate compliance with health and safety regulations. This position offers a competitive benefits package, with compensation based on qualifications and experience.

Qualifications

• Strong quantitative and qualitative reasoning skills.
• Ability to interpret data center standards and policies.
• Experience in project management and budget analysis.

Responsibilities

• Execute all aspects of data center operations.
• Develop, implement, and audit local SOPs.
• Manage provisioning of data center services.
• Oversee local change management processes.

Skills

Quantitative reasoning

Qualitative reasoning

Interpersonal skills

Presentation skills

Organizational skills

Budget management

Education

10+ years managing engineering/technical staff

5+ years project/program management

Certifications: ITIL v2/3/4

Advanced in Microsoft Office 365

Job description

Overview

Edged Data Centers is a provider of sustainable data centers and energy infrastructure. The North American division is a joint venture focusing on waterless cooling, AI-ready data centers, and rapid deployment across Europe and North America. The platform includes renewable microgrid systems, ultra-clean generators, and waste-to-fuel solutions, with more than a dozen data centers operating or under construction and a gigawatt-scale project pipeline.

Opportunity

The Data Center Site Operations Manager will be a vital member of the leadership team of the North American division. The role requires experience leading data center operations focused on critical infrastructure, physical security, and network. The candidate must have knowledge of large-scale data centers, including electrical distribution systems, emergency generation, fire alarm/suppression, and site monitoring systems. The mission is to manage uptime and safety while maximizing supplier performance. The role involves planning, preparation, and field execution according to internal procedures.

Responsibilities

• Execute all aspects of data center operations including operation, maintenance, and repair of all mission critical equipment and systems (electrical, mechanical, and network) to achieve 100% uptime and 100% compliance with customer SLAs.
• Manage provisioning of data center services including colocation, connectivity, HAC services, deployment, and additional services for data center customers.
• Supervise local engineering team to ensure adherence to SOPs, sequence of operations, and maintenance standards; guarantee execution of maintenance programs and calendars.
• Develop, implement, and audit local SOPs, sequences of operations, and maintenance standards to align with Edged standards and industry best practices.
• Oversee local change management processes, including review and approval of all MOPs, SOPs, and EOPs for maintenance and one-time/emergency repairs in coordination with onsite personnel, contractors, and customers.
• Manage maintenance and repair contracts to ensure compliance with standards and operational requirements; verify vendors are qualified and meet performance standards and scopes of work.
• Act as primary technical and operational contact for data center customers as technical lead and local escalation point during emergencies and day-to-day operations; develop knowledge of the customer's core business.
• Manage technical and operational incidents, including emergency response procedures, resource coordination, customer communication, root-cause analysis, and post-event remediation.
• Identify trends and analyze risks to communicate implications and impact on data center operations. Track operational metrics and data for senior management oversight and trend analysis.
• Manage expenses and budget/forecast/report requirements; support pre-sales processes including tours and reviewing lease proposals to ensure compliance with Edged standards and local requirements.
• Support accreditation initiatives and maintain compliance with local health & safety standards.

Qualifications

Education / Experience

• 10+ years managing engineering or technical staff
• 5+ years project/program management
• 5+ years engaging internal or external customers and resolving issues
• 4+ years managing multi-year budgets
• Solid experience in commissioning, acceptance, and operation of mission critical systems
• Experience in colocation operations, including installation of cage, rack, cable infrastructure, power circuit installation, and power monitoring
• Experience managing a change control environment
• Certifications/Accreditations (positively viewed): ITIL v2/3/4, CDCP, AOS
• Advanced in Microsoft Office 365

Specific Skills / Abilities

• Strong quantitative and qualitative reasoning with ability to determine root causes and corrective actions
• Ability to interpret industry data center standards, policies and methodologies
• Ability to improve performance management and critical awareness methods
• Strong interpersonal, presentation, and communication skills
• Strong organizational skills and detail orientation
• Ability to manage budgets and analyze expenses
• Ability to develop CMMS, DCIM, and power metering systems

EEO Statement

Edged is an equal opportunities employer. We base hiring decisions on experience, capabilities, and skills. All information is kept confidential according to EEO guidelines.

Total Rewards and Benefits

This role is eligible for a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k); flexible spending accounts; paid holidays; PTO; employee assistance program; and other benefits. Compensation depends on qualifications, location, skills, and experience.

Contact

[e-mail]