Critical Response Dispatcher

Cleveland Clinic; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Cleveland Clinic Health System in Beachwood is seeking a Critical Response Dispatcher to support emergency response teams by managing dispatch and communications. You will triage requests, gather essential patient and incident information, and use CAD systems and established protocols to deploy medical resources.

This role helps ensure timely, accurate dispatch for the Medical Emergency Response Team and other units at Main Campus.

Qualifications

• High School Diploma or equivalent.
• Completion of EMT or EMD program and current Ohio certification.
• Minimum 3 years of EMT/EMD experience and 911/dispatch background.

Responsibilities

• Receive and triage transport and patient-care requests.
• Answer emergency and non-emergency calls with real-time case monitoring.
• Collaborate with teams and track resources using CAD systems.
• Enter call information and dispatch units to emergencies and transports.
• Coordinate with clinical teams and accept services as needed.
• Utilize algorithms to provide immediate response for emergent cases.
• Support quality assurance, training, and continuous improvement.

Skills

Dispatch experience

Emergency response coordination

Communication skills

Shift adaptability

Education

High School Diploma or equivalent

EMT/EMD certification (Ohio)

Tools

Computer-aided dispatch software

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Critical Response Dispatcher

Location

Beachwood

Facility

Cleveland Clinic Administrative Campus

Department

Critical Care Transport-Medical Operations

Job Code

G99962

Shift

Day/Evening/Night/Weekend

Schedule

6:30am-6:30pm/6:30pm-6:30am

Job Details

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

As a Critical Response Dispatcher, a caregiver in this role will support emergency response teams by managing emergency and non-emergency dispatch and communications. The caregiver will triage requests, gather critical patient and incident information and use computer-aided dispatch systems and established protocols to coordinate and deploy the appropriate medical response resources. This position plays an important role in ensuring timely and accurate dispatch of medical response teams at Main Campus, including the Medical Emergency Response Team (MERT), helping ensure the right resources are available when they are needed most.

A caregiver in this position will work rotating 12-hour shifts from 6:30am to 6:30pm and 6:30pm to 6:30am. The rotation will be flexible based on staffing needs, with an anticipated rotation of approximately every four weeks. Caregivers interested in working a consistent night shift may also be considered. Weekend and holiday coverage will be required as part of the schedule.

A caregiver who excels in this role will:

• Receives records, assesses urgency, and response to all requests for transport or patient care.
• Responsible for answering and handling emergency and non-emergency calls with real-time monitoring of active cases.
• Communicates and collaborates with teams to maintain status of all teams and resources at all times through multiple tracking systems.
• Responsible for operation of a computer-aided dispatch system by entering call information and dispatching assigned units to emergency and non-emergency situations.
• Connects callers with the appropriate consultation or accepting service as needed. Receives patient information for all patients potentially in need of medical services.
• Utilizes pre-designated algorithms to provide immediate response of emergency and transport resources when emergent response is indicated.
• Processes code and medical emergency activations received from clinical teams.
• Works collaboratively with the CCT RN Clinical coordinator.
• Monitor team status, availability, to support efficient teams deployment.
• Participate in quality assurance, training, and continue improvement initiatives.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or equivalent.
• Completion of an accredited Emergency Medical Technician (EMT) or Emergency Medical Dispatcher (EMD) program.
• Current certification as EMT or EMD in the state of Ohio (or higher).
• Minimum of 3 years of experience as an EMT or EMD.
• Experience in a 911 setting or dispatch experience required.

Preferred qualifications for the ideal future caregiver include:

• Computer aided dispatch software experience preferred.
• Medical terminology proficiency preferred.

Physical Requirements:

• Ability to sit for long periods of time within a confined space.
• Requires full range of motion, manual and finger dexterity of eye hand coordination.
• Requires corrected vision and hearing to a normal range.
• Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.