Critical Operations Technician, Nights

QTS Realty Trust; Phoenix (AZ); On-site; USD 55,000 - 70,000; Full time

Job summary

Un leader du secteur des centres de données recherche un Technicien d'Opérations Critiques pour une équipe dynamique à Phoenix. Le candidat retenu assurera la maintenance de l'équipement électrique, mécanique, et IT, tout en contribuant à la performance des opérations de l'installation. Ce rôle exige une disponibilité pour travailler en horaires de nuit dans un environnement en fonctionnement 24/7. Les candidats doivent avoir une formation technique pertinente et une compréhension des systèmes complexes.

Benefits

Medical, dental, vision, life and disability insurance

401(k) retirement plan (with up to 4% match)

Paid volunteer days

Employee assistance program

Tuition assistance, parental leave and military leave assistance

QTS scholarship for dependents

Qualifications

• Deux ans ou plus de formation technique ou formation militaire.
• Expérience en maintenance des installations, en électricité, en mécanique, en CVC ou en matériel informatique.
• Compétences en configuration d'équipement informatique.

Responsibilities

• Effectuer la maintenance préventive sur les équipements mécaniques, électriques, CVC et IT.
• Installer et réparer des équipements mécaniques et électriques au besoin.
• Répondre aux demandes d'urgence et aux demandes des clients.

Skills

Facilities maintenance

Electrical maintenance

Mechanical maintenance

HVAC

IT hardware

Education

Technical or trade training

Tools

Microsoft Office Suite

Job description

Critical Operations Technician, Nights page is loaded

Critical Operations Technician, Nights

Apply locations Phoenix, AZ posted on Posted 2 Days Ago job requisition id R2025-0702

Who we are:

Our life is a digital life, filled with streams of information flowing ceaselessly. Every click, every swipe, every interaction connects us. But where does all that information go? Enter the world of data centers.

“Data centers are experiencing once-in-a-generation demand growth, driven by cloud adoption and the AI revolution,” Jon Gray, President & COO of Blackstone.

In the fast-paced world of data, QTS is dedicated to leading the industry in a thoughtful and intentional way. At QTS, we are Purpose Driven and moving communities forward.

At QTS, we believe that how we deliver our services is equally as important as the service we deliver. Our people play a vital role in our company’s culture, innovation and growth, and we are deeply committed to those who affect or are affected by our business. Our people are knowledgeable, resourceful, innovative self-starters, and can accomplish great things when working together. That is why QTS is Powered by People!

Who you are:

Join our dynamic and growing Facilities Operations team as a Critical Operations Technician focusing on maintaining mechanical, electrical, HVAC, and IT equipment within our Data Centers. We are seeking skilled trades professionals with the ability to apply learning, knowledge, skills, and company policies to a wide range of tasks pertaining to electrical and mechanical equipment, preventative maintenance, controls, operating systems, and IT.

This role requires on-site work hours to support a 24X7X365 data center environment and is not eligible for remote and/or hybrid work.

The impact you will have:

The Critical Operations Technician I, nights is responsible for the installation, repair, and maintenance of electrical, mechanical, plumbing/piping equipment, machinery controls, and IT hardware located in the interior and exterior of building.This role monitors facility operations and conducts a routine and ongoing assessment of the building systems, operations, and performance. The role is also responsible for assisting customers on the Data Center floor both in person and via the telephone.

What you will do, other duties may be assigned:

• Perform preventative maintenance on and monitor mechanical, electrical, HVAC, and IT equipment; recording readings and adjusting where necessary to ensure proper operation of equipment.
• Install and repair IT, mechanical, and electrical equipment as required; assist other team members with major repairs and maintenance of building and equipment.
• Provide high level computer hardware and software configuration support. Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures.
• Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure. Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work.
• Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.
• Responds as required to building emergencies and customer requests.
• Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.
• Uses the Change Management Process to get approval for preventative and corrective maintenance. Commences & completes the maintenance along with the necessary documentation using the QTS process and software.

What you will need to be successful:

• Two or more years of technical or trade training, military training, or workplace equivalency
• Background in areas of facilities maintenance, electrical, mechanical, HVAC, or IT hardware or cabling
• Proficiency with Microsoft Office Suite

Additional preferred qualifications:

• One or more years of work experience in data center, commercial, or industrial environment, or equivalent

The perks (and only a few):

• Medical, dental, vision, life and disability insurance
• 401(k) retirement plan (with up to 4% match)
• Paid volunteer days
• Employee assistance program
• Tuition assistance, parental leave and military leave assistance;
• QTS scholarship for dependents

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [e-mail] and let us know the nature of your request and your contact information.

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