Critical Logistics Services Coordinator - Night Shift

Expeditors International; Miami, Northern (FL, KY); Híbrido; USD 45 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid vacation

Health plan

Life insurance

Employee stock purchase plan

Training program

Growth opportunities

Referral bonus

Resumo da oferta

Expeditors International in Miami is seeking a Critical Logistics Services Coordinator for the night shift, responsible for ensuring timely freight movement and accurate data entry while delivering exceptional customer service in the CLS department.

The role requires 1+ year of related experience, proficiency with Excel/Word/PowerPoint, and strong English communication; knowledge of Spanish/Portuguese is a plus. Be ready for rotating afterhours/weekend shifts in a fast-paced team environment.

Qualificações

• 1 year plus related experience in logistics or air/sea freight operations.
• Strong written and verbal communication skills in English.
• Proficiency with standard office software (Excel, Word, PowerPoint).

Responsabilidades

• Ensure timely and accurate freight movement and data entry in our operating systems.
• Track and trace export/import files and provide timely updates to customers and internal teams.
• Interact with customers to arrange international shipments and maintain service provider relationships.
• Meet KPI targets and ensure compliance with internal and regulatory requirements.

Conhecimentos

Organizational skills

Communication

English proficiency

Spanish knowledge

Portuguese knowledge

Ferramentas

Excel

Word

PowerPoint

Descrição da oferta de emprego

Critical Logistics Services Coordinator - Night Shift

• Full-time

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the CLS Department

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow within required time expectations – focus on time critical cargo shipments.
• Ensure accurate and timely data entry into our operational system - process AWBs and BLs.
• Track and Trace Export and Import files and reporting.
• Use operational workflows on daily basis.
• Ensure arrival notices are communicated in timely manner to customer and overseas offices.
• Ensure accurate and timely client and Service Providers billing.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)
• Meet compliance at all times with internal and external regulations in accordance with government regulations - complete EEIs.
• Understand department process flow, looking for best practices to improve operational efficiency and productivity.
• Ensure all customers standard operating procedures are in place and updated.
• Meet KPI standards in accordance with the Company's procedure.
• Overseas communications, timely responses to emails and phone requests (internal and external)
• Perform basic warehouse functions including but not limited to manual or machine operated cargo handling, labeling and loading/off-loading.

Reporting Structure

• CLS/AOG Lead, Supervisor and Manager
• Availability for rotating/scheduled afterhours, overnight and weekend shift
• 1 year plus related experience and/or training with specific focus on AOG and airspace industry.
• Understanding of air documentation process and air shipments flow
• Experience in international and domestic (air and ground) routing and dispatching.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills and detail oriented with sense of urgency.
• Good computer skills (Excel, Word, PowerPoint) and general capacity to operate computer equipment.
• Professional efficiency in English, knowledge of Spanish and Portuguese, other languages is a plus.
• Ability to lift boxes up to 50 LBS and capacity to operate a forklift and other warehouse equipment.

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus