Critical Logistics Services Coordinator - Night Shift

Expeditors; Miami (FL); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Paid Vacation

Holiday Pay

Health Plan: Medical

Employee Stock Purchase Plan

Training and Personnel Development

Growth opportunities

Employee Referral Program Bonus

Job summary

Expeditors is seeking an energetic CLS Department team member to ensure timely movement of freight and exceptional customer service for international shipments. You will process air/ocean documentation, coordinate with customers and overseas offices, and support warehouse and reporting tasks daily.

The ideal candidate has 1+ year experience in AOG/airspace logistics, strong English communication, and proficiency in MS Office; Spanish/Portuguese knowledge is a plus.

Qualifications

• 1+ year experience in AOG/airspace logistics
• Understanding of air documentation processes
• Experience with international and domestic routing/dispatch
• Strong communication and interpersonal skills
• Proficiency in MS Office (Excel/Word/PowerPoint)
• Ability to lift up to 50 lbs and operate forklift

Responsibilities

• Ensure timely and accurate movement of freight and information.
• Process AWBs and BLs with accuracy.
• Track and trace export/import files and reporting.
• Communicate arrival notices to customers and overseas offices.
• Handle billing with clients and service providers.
• Coordinate with customers for international shipments.
• Maintain relationships with carriers and logistic partners.
• Adhere to government regulations and complete EEIs.
• Improve department processes for efficiency and productivity.
• Support basic warehouse functions as needed.

Skills

AOG knowledge

Customer service

Communication

Organizational skills

English proficiency

Spanish knowledge

Portuguese knowledge

Physical strength

Forklift operation

Tools

Excel

Word

PowerPoint

Job description

We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the CLS Department

Major Duties And Responsibilities

• Ensure smooth and timely freight process flow within required time expectations – focus on time critical cargo shipments.
• Ensure accurate and timely data entry into our operational system - process AWBs and BLs.
• Track and Trace Export and Import files and reporting.
• Use operational workflows on daily basis.
• Ensure arrival notices are communicated in timely manner to customer and overseas offices.
• Ensure accurate and timely client and Service Providers billing.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)
• Meet compliance at all times with internal and external regulations in accordance with government regulations - complete EEIs.
• Understand department process flow, looking for best practices to improve operational efficiency and productivity.
• Ensure all customers standard operating procedures are in place and updated.
• Meet KPI standards in accordance with the Company's procedure.
• Overseas communications, timely responses to emails and phone requests (internal and external)
• Perform basic warehouse functions including but not limited to manual or machine operated cargo handling, labeling and loading/off-loading.

Reporting Structure

• CLS/AOG Lead, Supervisor and Manager

Qualifications

• Availability for rotating/scheduled afterhours, overnight and weekend shift
• 1 year plus related experience and/or training with specific focus on AOG and airspace industry.
• Understanding of air documentation process and air shipments flow
• Experience in international and domestic (air and ground) routing and dispatching.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills and detail oriented with sense of urgency.
• Good computer skills (Excel, Word, PowerPoint) and general capacity to operate computer equipment.
• Professional efficiency in English, knowledge of Spanish and Portuguese, other languages is a plus.
• Ability to lift boxes up to 50 LBS and capacity to operate a forklift and other warehouse equipment.

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus