Critical Fire Dispatcher: Emergency Communications Pro

Emergency Telecommunicator Services; Harmony Township (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance

Retirement programs

Paid leave

Employee-support services

Professional development

Job summary

Fire dispatchers coordinate responses to fires, rescues, hazards and other emergencies. They receive incident information, alert resources, and maintain communications with responding crews.

This role requires organized information handling, clear radio communication, and adherence to response plans and directions from authorized personnel. Night and shift work, including weekends and holidays, may be required.

Qualifications

• High school diploma or GED commonly required.
• Fire dispatch certification or EMS dispatch training may be required for particular assignments.
• Comfort with computer systems, accurate data entry, maps, and radio communication.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Job description

Fire dispatchers coordinate responses to fires, rescues, hazards and other emergencies. They receive incident information, alert resources, and maintain communications with responding crews.

This role requires organized information handling, clear radio communication, and adherence to response plans and directions from authorized personnel. Night and shift work, including weekends and holidays, may be required.