Critical Facility Alarm Monitoring Specialist

JP Morgan Chase; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading financial institution in New York is seeking an Alarm Monitoring professional to join their Global Security Team. The role involves monitoring alarms, analyzing data, and ensuring compliance with security standards. Candidates should be tech-savvy, with strong written English skills and a willingness to learn relevant security platforms. This position presents a unique opportunity to contribute significantly to the organization's security measures.

Qualifications

• Confident with Information Technology, including Outlook, PowerPoint, Excel, and Word.
• Ability to learn and use security technology platforms.
• Good command of written and spoken English; can type accurately and quickly.

Responsibilities

• Monitor security technology platforms for alarm activations.
• Review video, access logs, and other records for alarm context.
• Provide written summaries for alarm activations.
• Generate appropriate responses according to procedures.
• Liaise with Global Security team for alarm details.
• Coordinate with emergency services for alarm responses.
• Summarize trends related to alarm activations.

Skills

Information Technology

Alarm monitoring platforms

Video review software

Written and spoken English

Job description

Overview

Global Security protects the firm's employees and assets throughout the world. As an Alarm Monitoring professional within our Global Security Team, you will play a crucial role in monitoring, researching, reviewing, and analyzing alarms, ensuring compliance with standard operating procedures. You will be part of a dedicated 24/7/365 team within the GSOC, providing monitoring, escalation, and response functions to Critical Facilities (CFs) in the North America portfolio. Reporting directly to the GSOC Manager, you will have the opportunity to engage with an exciting, dynamic and important portfolio of work.

Your responsibilities will include the development of security and safety policies and procedures, regulatory and legislative compliance, security guard management and alarm response, incident management, corporate building security and customer/visitor/client safety, physical crime investigations, workplace violence, fire and life safety, executive protection, pre-employment screening, security operations on a global basis, and fraud Investigations. This role offers a unique opportunity to grow and make a significant impact in our organization.

Responsibilities

• Monitoring leading-edge security technology platforms to detect alarm activations within agreed response times.
• Reviewing video, access logs, and other electronic records to assess activated alarms and contextualize activation.
• Providing written summaries and responses to alarm activations to allow robust review and audit look-back.
• Following established procedures to generate appropriate responses to alarm activations.
• Liaising with other members of the Global Security team to convey alarm activation details and information.
• Coordinating with Law Enforcement personnel - and other emergency services - to generate a response to alarm activations.
• Summarizing information, trends, and metrics related to alarm activations over days, weeks, and months.

Required Qualifications, Capabilities And Skills

• Confident with Information Technology, including Outlook, PowerPoint, Excel, Word (or similar applications).
• Ability to learn and confidently use security technology platforms, including alarm monitoring platforms and video review software.
• Good command of written and spoken English, and the ability to type accurately and quickly.

Preferred Qualifications, Capabilities And Skills

• Experience in a similar role would be advantageous, but an eagerness to develop, learn and grow is viewed highly favorably.

About Us

JPMorganChase is one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. The Global Security (GS) team protects the firm’s people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis.