Critical Event Video Response Specialist

Armstrongs; Ogden (UT); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

401(k) plan

Parental leave

Wellbeing perks

Generous PTO

Job summary

Becklar, headquartered in Ogden, UT, seeks a Video Incident Response Specialist to monitor, assess, and respond to live security events across video monitoring programs. You will use advanced surveillance tech and coordinate with responders to protect people and property.

The role requires handling multiple platforms, strong communication, and the ability to work a consistent schedule, including weekends and holidays. Becklar offers comprehensive benefits and a supportive team environment.

Qualifications

• High School Diploma or equivalent.
• At least 6 months customer service or video monitoring experience.
• Ability to make sound decisions under pressure.
• Strong written and verbal communication.
• Excellent customer service mindset.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and situational awareness.
• Intermediate computer proficiency.
• Ability to learn and master multiple monitoring platforms.
• Must maintain a consistent and predictable schedule.
• Must be available to work weekends, holidays, and shifts as needed.
• No active corrective action above a verbal warning is preferred for internal applicants.

Responsibilities

• Monitor and respond to video, alarm, and analytics-generated incidents.
• Assess events, execute response procedures, and coordinate emergency dispatch and notifications when required.
• Conduct proactive monitoring activities, virtual patrols, and system checks.
• Document incidents and maintain accurate records of actions taken.
• Communicate professionally with customers, emergency responders, and team members.
• Maintain proficiency in monitoring technologies, operational procedures, and customer requirements.
• Participate in training, quality assurance, and continuous improvement initiatives.
• Perform other duties as assigned in support of video monitoring and incident response operations.

Job description

Becklar, headquartered in Ogden, UT, seeks a Video Incident Response Specialist to monitor, assess, and respond to live security events across video monitoring programs. You will use advanced surveillance tech and coordinate with responders to protect people and property.

The role requires handling multiple platforms, strong communication, and the ability to work a consistent schedule, including weekends and holidays. Becklar offers comprehensive benefits and a supportive team environment.