Real-Time Video Incident Response Specialist

Becklar, LLC; United States; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

401(k) with company match

Parental leave

Wellbeing and lifestyle perks

Generous PTO

Job summary

Becklar is seeking a Video Incident Response Specialist (VIRS) to monitor and assess live security and operational incidents across video systems. You will utilize analytics, alarm platforms, and remote tools to protect people and assets while coordinating emergency responses and documenting actions.

The role requires a high school diploma, strong decision-making under pressure, and excellent communication.

Qualifications

• High School Diploma or equivalent required.
• Minimum 6 months customer service or video monitoring experience preferred.
• Ability to make sound decisions under pressure.
• Strong written and verbal communication skills.
• Excellent customer service mindset.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and situational awareness.
• Intermediate computer proficiency.
• Ability to learn and master multiple monitoring platforms.
• Must maintain a consistent and predictable schedule.
• Availability to work weekends, holidays, and shifts.
• No active corrective action above a verbal warning is preferred for internal applicants.

Responsibilities

• Monitor and respond to video, alarm, and analytics-generated incidents.
• Assess events, execute response procedures, and coordinate emergency dispatch and notifications when required.
• Conduct proactive monitoring activities, virtual patrols, and system checks.
• Document incidents and maintain accurate records of actions taken.
• Communicate professionally with customers, emergency responders, and team members.
• Maintain proficiency in monitoring technologies, operational procedures, and customer requirements.
• Participate in training, quality assurance, and continuous improvement initiatives.
• Perform other duties as assigned in support of video monitoring and incident response operations.

Skills

Customer service experience

Decision making under pressure

Communication skills

Multitasking

Attention to detail

Computer proficiency

Learning monitoring platforms

Reliability

Availability weekends/holidays

Internal candidate policy compliance

Video monitoring experience

Education

High School Diploma or equivalent

Tools

Video monitoring platforms

Video analytics

Job description

Becklar is seeking a Video Incident Response Specialist (VIRS) to monitor and assess live security and operational incidents across video systems. You will utilize analytics, alarm platforms, and remote tools to protect people and assets while coordinating emergency responses and documenting actions.

The role requires a high school diploma, strong decision-making under pressure, and excellent communication.