Critical Environments Operator II

CyrusOne; San Antonio (TX); Hybrid; USD 60,000 - 90,000; Full time

Job summary

CyrusOne is seeking a Critical Environments Operator II in San Antonio to join a 24/7 data center operations team. You will perform Level 1 troubleshooting on Windows servers, assist with cabinet/cage setups, and coordinate with contractors for safe, efficient maintenance.

The role requires strong problem-solving, communication, and multi-tasking skills, with 3–5 years in data center operations and familiarity with CMMS and ITIL concepts. On-call hours may be required for emergencies.

Qualifications

• Entry-level to mid-level data center technician background preferred.
• 3–5 years in Tier 2–4 data center operations or similar.
• Familiarity with Work Order Control procedures and CMMS.
• Experience managing subcontractors and vendor contracts.
• Experience with capacity planning and reporting.
• Proficient with Windows server basics and network concepts.
• Able to respond to equipment alarms and stabilize operations.
• Knowledge of ITIL framework is a plus.

Responsibilities

• Provide Level 1 response for Windows servers; troubleshoot and reboot as needed.
• Perform cabinet/cage setup, cross-connects, and cable tests.
• Coordinate with contractors and vendors; ensure safety and lockout/tagout procedures.
• Respond to alarms with priority to preserve critical load and minimize damage.
• Assist in preventive maintenance and equipment evaluations; support project work.
• Maintain accurate work orders and documentation in CMMS.

Skills

Customer service

Problem solving

Verbal & written communication

Multitasking

PC skills (Word, Excel)

ITIL familiarity

Visio

AutoCAD

Safety procedures

Lockout/Tagout

Education

Associate's degree or HVAC/R training program

Tools

Visio

AutoCAD

Job description

## Critical Environments Operator IIApply: San Antonio, TX: Full time: Posted Today: R0007855Under the direction of the Sr Facility Manager this role works as a team member in an Operations & Maintenance organization that provides a variety of O&M services within a 24/7/365 environment. Provides duties with constant awareness of the need to preserve the reliability of the critical load. Also provides operational support for building systems of other facilities as assigned. Responsible for carrying out maintenance and operations by performing the following duties personally or as a team member in a Data Center Operations & Maintenance environment.**Technical Expectations and Essential Duties and Responsibilities include the following. (and other duties as assigned):*** Responsible to the Sr. Facility Manager for effectively completing assigned tasks in the Operations & Maintenance program of the Data Center as well as any non-DC space(s) assigned.* Knows and understands the Owner’s building operations rules for the building(s) under his care and as provided by the DC Manager.* Uses and teaches others to use the Computerized Maintenance Management system (CMMS) to track all maintenance work, labor hours, Preventative Maintenance work orders, and Reactive Work tickets.* Use SOPS/MOPS/EOP’s/MMRs as appropriate for site operations and maintenance.* Act as “Smart Hands and Feet” for client requests.* Perform Level 1 response on Windows servers for both non-managed and managed clients, including initial troubleshooting, reboot, hardware swap, and setting up new customers.* Install customer orders, including cabinet or cage setup, office setup, cross-connects, and cable tests.* Assist in supply management of enclosures, cage materials, tools, fasteners, and fiber/copper cabling.* Troubleshoot issues related to critical cabling infrastructure using test equipment and certify circuits end to end.* Build circuits in online database network management tool, perform circuit audits, and assist in special projects as required.* Provides coordination with contractors and vendors as needed for the effective and safe accomplishment of maintenance and project work. This task is to see that contractors and vendors may safely arrive on site, access the facilities properly, be escorted to their work areas, work areas to be safed-off by appropriate lockout/Tagout and other safety precautions, with work teams debriefed and safely escorted off site.* Receives OJT and other specialized training in areas of specialization. Provides equipment evaluations or suggestions for scope of work for outside contractors as needed.* Responds to building system alarms, with priority to first preserve the critical load, second minimize equipment or system damage, and third to participate in root cause analysis for prevention of further similar incidents.* Provides equipment and system operational modifications, such as critical switching, lockout/Tagout, and safe working area set up so that specialty subcontractors may perform assigned or contracted duties while minimizing risk to workers, and protecting the critical load.* Performs duties to ensure that high standards of workmanship are being met.* Make sure that you are aware of and comply with Company, government and client policies, procedures and regulations as provided by the Sr. Facility Manager.* Available for 24/7/365 work and emergency corrective maintenance or action activities.* Complies with all Corporation, and EHS requirements and programs, as provided.**Minimum Requirements:*** Demonstrated desire to provide the highest levels of customer service* Cheerful and enthusiastic attitude* Strong verbal and written communication skills* Good problem solving, decision-making skills* Strong PC skills including word processing and spreadsheets* Ability to learn quickly and develop new product skills independently* Ability to manage multiple projects and shifting workloads in a fast-paced environment* Knowledge of reflectance, length and decibel loss within test equipment* Knowledge of Visio, AutoCad a plus* Knowledge of ITIL framework and service level standards a plus* Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane**Education & Experience:*** Entry level skills in electrical, mechanical, HVAC/R disciplines. These skills maybe acquired by obtaining an associate’s degree or in an electrical or HVAC/R training program or from working in a technical facility maintenance position supporting data center operations.* 3 to 5 years working in Tier 2, Tier 3 or Tier 4 Data Center(s) or experience in operations & maintenance and/or building engineering roles.* Familiarity and knowledge of Work Order Control procedures and Computerized Maintenance Management Systems.* Experienced with subcontractor and vendor contract management.* Experienced with managing key performance indicators as provided by Assistant or Chief Engineer.* Experienced with capacity planning and reporting.* Able to use hand tools, test equipment, and be knowledgeable of maintenance shop practices, with experience at the Journeyman level for Electrical and Mechanical Equipment and systems* Able to respond to equipment alarms, troubleshoot systems through graphic user interfaces on equipment and systems, and understand system operations adequately to be able stabilize system operations while specialized OEM technicians are called to the site.* Must be able to use personal computers, with emphasis on Microsoft Word, Excel programs.* Knowledge of Visio, AutoCad a plus