Critical Environments Operator II

CyrusOne; New Albany (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

CyrusOne is seeking a skilled Data Center Technician to support 24/7/365 O&M activities in our New Albany, OH facilities. The role emphasizes safe operations, CMMS tracking, and on-site coordination with contractors to protect critical loads and ensure reliable service.

Ideal candidates bring 3–5 years in data centers or similar environments, strong communication, and proficiency with Word/Excel and basic CAD tools. Flexibility for extended on-site hours during emergencies is required.

Qualifications

• Associate degree or technical training in electrical/HVAC/R preferred.
• 3–5 years experience in Tier 2–4 data centers or equivalent O&M roles.
• Familiarity with CMMS and work order control procedures.
• Experience with subcontractor and vendor management.
• Experience with KPI reporting and capacity planning.
• Proficient with MS Word/Excel; basic Visio/AutoCAD a plus.

Responsibilities

• Maintain data center systems and support O&M tasks in a 24/7 environment.
• Coordinate with contractors and vendors for safe and efficient work.
• Respond to alarms with priority to protect critical load and minimize damage.
• Follow SOPs/MOPs/EOPs and safety procedures; ensure compliance with policies.
• Assist in planning, testing, and documenting preventive and corrective maintenance.

Skills

Verbal communication

Written communication

Problem solving

PC skills (Word, Excel)

Multi-project management

On-site readiness for emergencies

Electrical and Mechanical basics

HVAC/R knowledge

CMMS familiarity

Vendor contract management

KPI reporting

Capacity planning

Visio / AutoCAD a plus

Hand tools / test equipment

Alarm response

Education

Associate degree or technical training (Electrical/HVAC/R)

3–5 years in Tier 2–4 Data Centers or similar O&M roles

Experience with Work Order systems (CMMS)

Tools

CMMS

Visio

AutoCAD

Job description

CyrusOne is a global enterprise data center collocation provider, dedicated to increasing the availability and efficiency of our customers’ mission‑critical business applications and safeguarding their data in our highly secure data centers. Under the direction of the Sr Facility Manager this role works as a team member in an Operations & Maintenance organization that provides a variety of O&M services within a 24/7/365 environment. Provides duties with constant awareness of the need to preserve the reliability of the critical load. Also provides operational support for building systems of other facilities as assigned. Responsible for carrying out maintenance and operations by performing the following duties personally or as a team member in a Data Center Operations & Maintenance environment.

Technical Expectations, Essential Duties and Responsibilities include the following. (and other duties as assigned):

• Responsible to the Sr. Facility Manager for effectively completing assigned tasks in the Operations & Maintenance program of the Data Center as well as any non-DC space(s) assigned.
• Knows and understands the Owner’s building operations rules for the building(s) under his care and as provided by the DC Manager.
• Uses and teaches others to use the Computerized Maintenance Management system (CMMS) to track all maintenance work, labor hours, Preventative Maintenance work orders, and Reactive Work tickets.
• Use SOPS/MOPS/EOP’s/MMRs as appropriate for site operations and maintenance.
• Provides coordination with contractors and vendors as needed for the effective and safe accomplishment of maintenance and project work. This task is to see that contractors and vendors may safely arrive on site, access the facilities properly, be escorted to their work areas, work areas to be safed-off by appropriate lockout/Tagout and other safety precautions, with work teams debriefed and safely escorted off site.
• Receives OJT and other specialized training in areas of specialization. Provides equipment evaluations or suggestions for scope of work for outside contractors as needed.
• Responds to building system alarms, with priority to first preserve the critical load, second minimize equipment or system damage, and third to participate in root cause analysis for prevention of further similar incidents.
• Provides equipment and system operational modifications, such as critical switching, lockout/Tagout, and safe working area set up so that specialty subcontractors may perform assigned or contracted duties while minimizing risk to workers, and protecting the critical load.
• Performs duties to ensure that high standards of workmanship are being met.
• Make sure that you are aware of and comply with Company, government and client policies, procedures and regulations as provided by the Sr. Facility Manager.
• Available for 24/7/365 work and emergency corrective maintenance or action activities.
• Complies with all Corporation, and EHS requirements and programs, as provided.

Minimum Requirements

Demonstrated desire to provide the highest levels of customer service

• Cheerful and enthusiastic attitude
• Strong verbal and written communication skills
• Good problem solving, decision-making skills
• Strong PC skills including word processing and spreadsheets
• Ability to learn quickly and develop new product skills independently
• Ability to manage multiple projects and shifting workloads in a fast-paced environment
• Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane

Education & Experience

• Entry level skills in electrical, mechanical, HVAC/R disciplines. These skills may be acquired by obtaining an associate’s degree or in an electrical or HVAC/R training program or from working in a technical facility maintenance position supporting data center operations.
• 3 to 5 years working in Tier 2, Tier 3 or Tier 4 Data Center(s) or experience in operations & maintenance and/or building engineering roles.
• Familiarity and knowledge of Work Order Control procedures and Computerized Maintenance Management Systems.
• Experienced with subcontractor and vendor contract management.
• Experienced with managing key performance indicators as provided by Assistant or Chief Engineer.
• Experienced with capacity planning and reporting.
• Able to use hand tools, test equipment, and be knowledgeable of maintenance shop practices, with experience at the apprentice level for Electrical and Mechanical Equipment and systems
• Able to respond to equipment alarms, troubleshoot systems through graphic user interfaces on equipment and systems, and understand system operations adequately to be able stabilize system operations while specialized OEM technicians are called to the site.
• Must be able to use personal computers, with emphasis on Microsoft Word®, Excel® programs.
• Knowledge of Visio, AutoCad a plus

Certificates, Licenses, Registrations

None

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.