Critical Environment Regional Engineering Manager

JLL; New York (NY); On-site; USD 170,000 - 210,000; Full time

Job summary

JLL is seeking a Critical Environment Regional Engineering Manager to lead mission-critical data center operations across a designated region. You will oversee engineering teams, act as the technical escalation point for clients, and drive maintenance programs for UPS, generators, cooling, and building automation systems.

You will also conduct audits, manage changes in ServiceNow, and mentor site leadership to ensure uptime, reliability, and continuous improvement across multiple sites.

Qualifications

• Bachelor's degree in Electrical/Mechanical Engineering or related field, or equivalent experience.
• 8+ years of experience in critical environment operations and data center management.
• 3+ years of leadership managing multi-site critical environment teams in 24/7 operations.
• Experience in Tier III/IV facilities with uptime achievements.
• Knowledge of UPS and emergency power systems; N+ configurations noted.

Responsibilities

• Lead regional critical environment engineering teams delivering uptime and service quality.
• Serve as technical escalation point for clients during incidents and capacity planning.
• Oversee preventive and predictive maintenance for UPS, generators, cooling, fire suppression, and BAS.
• Conduct quarterly site evaluations and audits for redundancy and readiness.
• Review change requests via ServiceNow with MOPs and risk assessments.
• Monitor uptime, MTBF, MTTR, PUE, and thermal performance using DCIM/BMS.
• Mentor Chief Engineers and site teams; promote certifications and knowledge sharing.

Skills

Leadership

Data center operations

Critical environment knowledge

Stakeholder communication

Education

Bachelor's degree in Electrical/Mechanical Engineering or related field

Tools

ServiceNow

DCIM

BMS

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Critical Environment Regional Engineering Manager - JLL

What this job involves:

The Critical Environment Regional Engineering Manager leads mission-critical engineering operations across a designated region within the Wells Fargo portfolio, ensuring 24/7/365 uptime and operational excellence for data centers, laboratories, and critical infrastructure. This leadership role combines strategic oversight with hands-on technical expertise, driving high-performance engineering teams while maintaining stringent reliability standards for Tier III/IV facilities. You'll serve as the key technical point of contact for clients, translating complex infrastructure challenges into actionable solutions that optimize uptime, capacity, and operational efficiency. This position offers the opportunity to shape the future of mission-critical operations at JLL while leading initiatives in sustainability, innovation, and continuous improvement across a dynamic regional portfolio.

What your day-to-day will look like:

• Lead regional critical environment engineering teams to deliver exceptional service quality across data centers and mission-critical facilities, ensuring alignment with operational standards and uptime requirements
• Serve as technical escalation point and subject matter expert for clients, managing complex system issues, capacity planning, and strategic technical guidance while maintaining transparent communication during critical incidents
• Oversee implementation of preventative and predictive maintenance programs for UPS systems, emergency generators, precision cooling, fire suppression, and building automation systems across multiple sites
• Conduct quarterly site evaluations and systematic audits to verify compliance, redundancy configurations (N+1/2N), operational readiness, and effectiveness of maintenance protocols
• Review and approve change requests through ServiceNow, ensuring rigorous change management protocols including Method of Procedures (MOPs), risk assessments, and Emergency-CAB approvals
• Monitor key performance indicators including uptime metrics, MTBF, MTTR, PUE, and thermal performance, leveraging DCIM platforms and BMS systems for data-driven decision-making
• Develop and mentor Chief Engineers and site teams through training programs, certification support (CDCP, CDCS), and knowledge-sharing initiatives focused on critical systems expertise

Required Qualifications:

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Facilities Management, or related technical field; or equivalent experience in critical environment operations
• Minimum 8 years of progressive experience in critical environment engineering operations, data center management, or mission-critical facilities management
• Minimum 3 years of leadership experience managing critical environment engineering teams in 24/7/365 operational environments with proven multi-site operations management
• Experience in Tier III/IV mission-critical facility environments; data center operations experience strongly preferred with demonstrated uptime achievement
• Comprehensive knowledge of critical building systems including UPS systems, emergency power generation, N+