Critical Environment Regional Engineering Manager

Relha LLC; New York (NY); On-site; USD 160,000 - 200,000; Full time

Benefits offered by this job

401(k) plan with matching

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL is seeking a Critical Environment Regional Engineering Manager to lead mission-critical operations across a regional portfolio, ensuring 24/7 uptime and operational excellence for data centers and facilities. This role combines strategic oversight with hands-on technical leadership to guide high-performance teams and deliver reliable infrastructure.

The role emphasizes sustainability, innovation, and continuous improvement across multiple sites, with responsibilities spanning maintenance

Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Facilities Management, or related technical field; or equivalent experience in critical environment operations
• 8+ years of progressive experience in critical environment engineering operations, data center management, or mission-critical facilities management
• 3+ years of leadership experience managing critical environment engineering teams in 24/7/365 operations across multiple sites
• Experience in Tier III/IV mission-critical facility environments; data center operations experience strongly preferred with uptime achievement
• Proficiency with CMMS systems (Corrigo preferred), DCIM platforms, change management tools (ServiceNow), and Microsoft Office Suite
• Knowledge of critical building systems including UPS, emergency power, N+1/2N redundancy, precision HVAC, electrical distribution (medium voltage, switchgear, PDUs), and fire suppression systems
• Valid driver's license with ability to travel regularly within assigned region (up to 50-75%)

Responsibilities

• Lead regional critical environment engineering teams to deliver exceptional service quality across data centers and mission-critical facilities, ensuring alignment with uptime requirements
• Serve as technical escalation point for clients, managing complex system issues, capacity planning, and strategic technical guidance while communicating during critical incidents
• Oversee implementation of preventative and predictive maintenance programs for UPS systems, emergency generators, precision cooling, fire suppression, and building automation systems across multiple sites
• Conduct quarterly site evaluations and audits to verify compliance, redundancy configurations (N+1/2N), operational readiness, and maintenance protocol effectiveness
• Review and approve change requests through ServiceNow, ensuring change management protocols including MOPs, risk assessments, and Emergency-CAB approvals
• Monitor KPIs including uptime, MTBF, MTTR, PUE, and thermal performance using DCIM and BMS for data-driven decisions
• Develop and mentor Chief Engineers and site teams through training, certification support (CDCP, CDCS), and knowledge-sharing initiatives

Job description

Critical Environment Regional Engineering Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Critical Environment Regional Engineering Manager – JLL

What this job involves:

The Critical Environment Regional Engineering Manager leads mission-critical engineering operations across a designated region within the Wells Fargo portfolio, ensuring 24/7/365 uptime and operational excellence for data centers, laboratories, and critical infrastructure. This leadership role combines strategic oversight with hands‑on technical expertise, driving high-performance engineering teams while maintaining stringent reliability standards for Tier III/IV facilities. You'll serve as the key technical point of contact for clients, translating complex infrastructure challenges into actionable solutions that optimize uptime, capacity, and operational efficiency. This position offers the opportunity to shape the future of mission‑critical operations at JLL while leading initiatives in sustainability, innovation, and continuous improvement across a dynamic regional portfolio.

What your day-to-day will look like:

• Lead regional critical environment engineering teams to deliver exceptional service quality across data centers and mission‑critical facilities, ensuring alignment with operational standards and uptime requirements
• Serve as technical escalation point and subject matter expert for clients, managing complex system issues, capacity planning, and strategic technical guidance while maintaining transparent communication during critical incidents
• Oversee implementation of preventative and predictive maintenance programs for UPS systems, emergency generators, precision cooling, fire suppression, and building automation systems across multiple sites
• Conduct quarterly site evaluations and systematic audits to verify compliance, redundancy configurations (N+1/2N), operational readiness, and effectiveness of maintenance protocols
• Review and approve change requests through ServiceNow, ensuring rigorous change management protocols including Method of Procedures (MOPs), risk assessments, and Emergency‑CAB approvals
• Monitor key performance indicators including uptime metrics, MTBF, MTTR, PUE, and thermal performance, leveraging DCIM platforms and BMS systems for data-driven decision-making
• Develop and mentor Chief Engineers and site teams through training programs, certification support (CDCP, CDCS), and knowledge-sharing initiatives focused on critical systems expertise

Required Qualifications:

Bachelor's degree in Electrical Engineering, Mechanical Engineering, Facilities Management, or related technical field; or equivalent experience in critical environment operations

Minimum 8 years of progressive experience in critical environment engineering operations, data center management, or mission‑critical facilities management

Minimum 3 years of leadership experience managing critical environment engineering teams in 24/7/365 operational environments with proven multi‑site operations management

Experience in Tier III/IV mission‑critical facility environments; data center operations experience strongly preferred with demonstrated uptime achievement

Comprehensive knowledge of critical building systems including UPS systems, emergency power generation, N+1/2N redundancy configurations, precision HVAC, electrical distribution (medium voltage, switchgear, PDUs), and fire suppression systems

Proficiency with CMMS systems (Corrigo preferred), DCIM platforms, change management tools (ServiceNow), and Microsoft Office Suite

Valid driver's license with ability to travel regularly within assigned region (up to 50-75%)

Preferred Qualifications:

Master's degree in Engineering, Business Administration, or related field

• Professional certifications: Professional Engineer (PE), Certified Data Center Professional (CDCP), Certified Data Center Specialist (CDCS), Uptime Institute Accredited Tier Specialist (ATS), Certified Energy Manager (CEM), Certified Facility Manager (CFM), LEED AP, or CMRP
• Experience with Wells Fargo or other financial services sector clients operating mission‑critical infrastructure
• Experience managing Tier III/IV data center operations with demonstrated track record of maintaining uptime commitments and sustainability initiatives in critical environments
• Project Management Professional (PMP) certification, Six Sigma or continuous improvement certification, or BICSI certification (RCDD, DCDC)
• Experience with Zendesk or similar ticketing systems and medium voltage electrical systems coordination

Location: Onsite downtown NY

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

160,000.00 – 200,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –New York, NY

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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