Critical EMS Dispatcher - 24/7 Emergency Call Center

911 Emergency Communications; Marblemount (WA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

911 Emergency Communications in Marblemount, WA, seeks Emergency Medical Dispatchers to handle urgent medical calls, establish priority, and coordinate EMS resources. Training, certification, and agency protocols shape duties and eligibility.

Responsibilities include gathering patient data, providing instructions when appropriate, and ensuring accurate documentation while supporting responders through a high-stakes, continuously operating environment.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Calm under pressure

Strong communication

Multitasking

Attention to detail

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Marblemount, WA, seeks Emergency Medical Dispatchers to handle urgent medical calls, establish priority, and coordinate EMS resources. Training, certification, and agency protocols shape duties and eligibility.

Responsibilities include gathering patient data, providing instructions when appropriate, and ensuring accurate documentation while supporting responders through a high-stakes, continuously operating environment.