Critical Account ACE Engineer

Hewlett Packard Enterprise; Houston (TX); Sur place; USD 124 000 - 285 000; Plein temps

Résumé du poste

Hewlett Packard Enterprise seeks a Critical Account ACE Engineer to serve as the senior technical resource for our Critical Account Program customers. You will identify design and configuration issues and consult on corrective plans while collaborating with engineering escalation teams and customers, whether remote or onsite, to resolve problems.

The role requires a Bachelor’s in engineering or CS and 10–15+ years of experience, with deep expertise in enterprise networking, wireless

Qualifications

• Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience.
• Typically 10-15+ years’ experience.
• Strong understanding of enterprise networking concepts and wireless technologies.

Responsabilités

• Act as senior technical resource for Critical Account Program customers.
• Identify sub-optimal designs and misconfigurations and plan corrections.
• Collaborate with engineering escalations teams and customers to troubleshoot issues.
• Build strong customer relationships and become a trusted advisor.
• Coordinate with wider internal teams to improve outcomes and knowledge.
• Communicate effectively across customer organizations up to executive level.
• Travel up to 40%, location near a major airport.

Connaissances

Enterprise networking

802.11 wireless

Security solutions

Troubleshooting

Customer communication

Formation

Bachelor's degree in Engineering/CS

Description du poste

Critical Account ACE Engineer

This role has been designed as “’’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Responsibilities:

• Working with our Critical Account Program customers acting as the senior technical resource
• Identifying sub-optimal designs and/or misconfigurations and consulting on plans to correct.
• Working with engineering escalations teams and customers while remote or onsite to identify and troubleshoot issues and/or software or hardware defects
• Build strong customer relationships and become a trusted advisor.
• Build strong relationships across the wider internal organization to increase your knowledge, get faster outcomes and build trust.
• You will be expected to be very collaborative with your teammates and the rest of the team will be expected to do the same. More communication usually provides better outcomes and increases engineering talent’s, experience and knowledge levels.
• Requires some travel that should not exceed 40%. Travel varies based on time of year, software release cycles and new hardware releases.
• This position can be anywhere in the US. Exact location is not important as long as you are close to a major airport.

Education and Experience Required:

• Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience.
• Typically, 10-15+ years’ experience.

Knowledge and Skills:

A deep understanding of one or more of the following areas of enterprise networking 802.11 wireless solutions, including design, implementation and troubleshooting in all current industry protocols including 802.11b, 802.11g, 802.11a, 802.11n, 802.11ac and 802.11ax. Security solutions, including IPSec, SSL/TLS, Public Key Infrastructure/Certificates, 802.1X, radius and LDAP directories, as well as how they are implemented in networking environments to meet the needs of the modern enterprise. Modern enterprise network design, implementation and troubleshooting, including DNS, DHCP, spanning tree, network access control technologies, including 802.1X, IGRP routing protocols and remote access technologies including IPSec and/or SSL VPN. WAN/Data Center Design including IGRP and EGRP Routing Protocols, Spine/Leaf topologies and virtualization technologies. Using, evaluating, and developing appropriate engineering design tools and software packages. Excellent analytical and problem-solving skills. Conducting reviews of customer configurations and quickly identifying issues. Strong history of troubleshooting with customers in your current or past roles. Vendor and/or Industry certifications are a plus but not required. Must have demonstrated the ability to pick up additional skillsets outside of comfort zone Excellent written and verbal communication skills; mastery in English and local language. Ability to effectively communicate and build relationships primarily with customer engineers but also across all levels of customer organizations up to the executive level. Must be willing to work as part of larger team as needed We are a fast-growing organization so flexibility, adaptability and a positive attitude are a must.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You:

Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Job: Engineering

Job Level: TCP_05

Salary:

The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. – United States of America: Annual Salary USD 123,500 - 285,000 in Texas The listed salary range reflects base salary. Variable incentives may also be offered.

Employment Rights and Equal Opportunity:

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need.

Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

HPE is an E-Verify employer.

Equal Opportunity Employer (EEO)

Equal Opportunity Employer (EEO) Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law. If you’d like more information about your EEO right as an applicant under the law, please click here: Know Your Rights.

Supplement E-Verify (US & PR only)

HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees. For more information click here.

Disclosure of Sensitive Personal Data

Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.