Engineering Resolution Team Engineer Graduate

Hewlett Packard Enterprise Development LP; Spring (TX); On-site; USD 54,000 - 107,000; Full time

Job summary

Hewlett Packard Enterprise invites graduates to join its Engineering Resolution Team in Texas. This onsite program focuses on hands-on technical investigation, testing, troubleshooting, and resolution of hardware, software, and system-integration issues in a lab environment.

You will work with engineering and service teams to set up and configure infrastructure, develop test plans, document findings, and ensure timely customer problem resolution.

Qualifications

• Vocational/technical certification or equivalent practical experience.
• Experience in laboratory engineering or technical support.
• Experience configuring, testing, and troubleshooting computing, storage, networking, OS or peripheral technologies.
• Relevant industry certifications or technical qualifications, where applicable.

Responsibilities

• Investigate and resolve hardware, firmware, configuration, and system-integration issues.
• Set up and test computing, storage, networking, and related infrastructure.
• Analyze customer issues using logs and diagnostic tools.
• Develop test plans to isolate faults and validate fixes.
• Maintain case records and document findings.
• Coordinate with engineering and support teams.

Skills

Troubleshooting

Networking

Operating systems

Analytical thinking

Documentation

Communication

Teamwork

Lab experience

Education

Associate degree or equivalent

Technical certification

Tools

Diagnostics tools

Test equipment

KMS

Job description

Engineering Resolution Team Engineer Graduate

This role has been designed as ‘Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We helpcompanies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make boldmoves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Job Family DefinitionCustomer Solution Centers consist of teams that provide customer access, pre‑sales, post‑sales, technical support, and service delivery. Technical teams resolve business systems, infrastructure, and application issues for customers, onsite engineering personnel, and Authorized Service Providers across standard, specialized, and complex systems. This position is based in an engineering laboratory and focuses on hands‑on technical investigation, testing, troubleshooting, and resolution of hardware, software, configuration, and system‑integration issues.

Responsibilities

• Investigate, reproduce, troubleshoot, and resolve hardware, firmware, configuration, interoperability, and system‑integration issues in an engineering laboratory.
• Set up, configure, test, and troubleshoot computing, storage, networking, peripheral, and related infrastructure systems.
• Analyze customer and field reported issues using logs, diagnostic tools, test results, product documentation, and laboratory resources.
• Develop and execute test plans to isolate faults, identify probable root causes, and validate corrective actions.
• Evaluate unique or complex installations, configurations, and system interactions and recommend appropriate resolutions.
• Validate workarounds, replacement components, firmware updates and configuration changes before recommending implementation.
• Perform approved component replacement, system rebuilds, reconfiguration, and other hands‑on diagnostic activities.
• Respond to service, product, technical, and customer support questions regarding features, specifications, repairs, current and discontinued products, parts, and options.
• Provide support in accordance with applicable customer entitlement, including warranty, support contract, and mission‑critical service coverage.
• Proactively identify recurring issues and recommend actions to prevent or reduce future problems.
• Maintain accurate and timely case records in approved case management and engineering systems.
• Document test conditions, system configurations, troubleshooting activities, root‑cause findings, corrective actions, and validation results.
• Add validated case resolutions, procedures, and technical findings to the Knowledge Management System (KMS).
• Escalate suspected product defects, documentation gaps, recurring issues, and other concerns through established processes.
• Engage engineering, field service, technical support, service delivery, and Authorized Service Provider teams as required.
• Coordinate activities to support applicable service‑level agreements, quality standards, escalation requirements, and customer commitments.
• Communicate technical findings, recommendations, and status updates clearly in writing and verbally.
• Represent the company professionally during approved customer‑site visits, industry conferences, trade shows, vendor meetings, or technical reviews.
• Develop effective partnerships with and provide technical support to the Sales Pursuit team.
• Advocate for customer needs while balancing technical feasibility, service entitlement, security, safety, policy, and business requirements.
• Contribute to improvements in laboratory methods, troubleshooting processes, diagnostic tools, technical documentation, and customer‑resolution quality.

Education and Experience Required

• Vocational or technical certification, apprenticeship completion, associate degree, or equivalent practical experience.
• Experience in laboratory engineering, technical support, infrastructure support, systems engineering, field service, hardware troubleshooting, or a related technical environment.
• Experience setting up, configuring, testing, and troubleshooting computing, storage, networking, operating‑system, or peripheral technologies.
• Relevant industry certifications or technical qualifications, where applicable to the assigned technology portfolio.

Knowledge and Skills

• Demonstrated experience troubleshooting technical issues in a laboratory, engineering, infrastructure, or technical support environment.
• Working knowledge of computing, storage, networking, operating systems, peripherals, and related infrastructure.
• Ability to build, modify, test, and restore laboratory configurations accurately and safely.
• Ability to develop test plans, interpret test results, and document repeatable technical findings.
• Strong analytical, root‑cause analysis, and problem‑solving skills.
• Proficiency with diagnostic tools, test equipment, system logs, monitoring utilities, and technical documentation.
• Proficiency with case‑management, engineering documentation, laboratory asset, and knowledge management systems.
• Strong written and verbal communication skills.
• Ability to explain technical findings and recommendations clearly to technical and nontechnical audiences.
• Ability to prioritize multiple investigations and manage work according to established timelines.
• Strong customer service and customer relationship skills.
• Ability to collaborate effectively with engineering, support, field service, service delivery, sales, and business teams.
• Ability to communicate effectively in the language is required for the assigned customer population or market.
• Ability to follow applicable laboratory equipment handling, security, environmental, and safety procedures.

Working Conditions

• Regular presence in the engineering laboratory is required.
• The role may involve working with servers, storage systems, networking equipment, electronic components, racks, cabling, powered equipment, and other technical hardware.
• The position may require standing, walking, reaching, bending, and handling technical equipment within established safety and equipment handling limits.
• Occasional travel, customer‑site visits, vendor meetings, industry events, or technical reviews may be required, depending on business needs.
• The role requires the ability to perform its essential functions, with or without Accessibility.

The role requires the ability to perform its essential functions, with or without Accessibility. HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

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Job:

The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. – United States of America: Annual Salary USD 53,600 - 107,400 in Texas The listed salary range reflects base salary. Variable incentives may also be offered.

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need.

Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Equal Opportunity Employer (EEO) Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.

Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law - Supplement E-Verify (US & PR only) HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees.

Accessibility HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities.

Disclosure of Sensitive Personal Data Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.