Crisis Triage Specialist PRN (63951)

Aurora Mental Health & Recovery; Aurora (CO); On-site; USD 31,000 - 46,000; Part time

Benefits offered by this job

Accrued Sick time

Employee Assistance Program

Job summary

Aurora Mental Health & Recovery is seeking PRN Crisis Triage Specialists to join our 24/7 Walk-In Crisis Clinic team in Aurora, CO. The role involves brief assessments, client placement support, and referrals, with a focus on crisis response and compassionate care.

This is a PRN, on-site position with flexible shifts and comprehensive patient support. Ideal candidates hold a Bachelor's degree in a related field, BLS certification (or willingness to obtain within 30 days), and experience serving

Qualifications

• Bachelor’s degree in behavioral health, human services, social work, or related field.
• Prior experience with community-based services and supports.
• Experience working with diverse populations and cultures.

Responsibilities

• Act as the first clinical contact for walk-in clients and assist with intake.
• Assess clients using CSSRS and Safe-T criteria and coordinate with Crisis Therapists.
• Refer or connect clients to CSU or higher levels of care when needed.
• Maintain calm, safe environment and support team members in the WIC.
• Complete documentation timely to ensure accurate clinical records.

Skills

Crisis response

Bilingual preferred

Education

Bachelor’s Degree

Job description

Job Details:

Job Details: Job Location: Potomac Pavilion: 1290 S. Potomac St, Aurora, CO 80012 - Aurora, CO 80012, Position Type: 0 FTE - PRN, Education Level: Bachelor's Degree, Salary Range: $22.48 - $33.73 Hourly, Job Shift: Fully In-Person/On-Site, Job Category: Clinical,

Aurora Mental Health & Recovery (AMHR) is seeking PRN Crisis Triage Specialists (CTS) to join our dedicated Crisis Services team. This is a great opportunity for professionals looking to pick up full 10-hour shifts on an as-needed basis. CTS team members play a vital role in maintaining a safe, therapeutic environment at our 24/7 Walk-In Crisis Clinic (WIC), conducting brief assessments (including CSSRS and Safe-T), supporting client placement into appropriate levels of care, and providing referrals and resources. This role is ideal for someone with strong crisis response skills, a calm and compassionate demeanor, and the ability to work independently in a fast-paced, client-centered environment.

Available Shifts.

This position is fully on-site, working 5 or 10-hour shifts, at least 2 shifts per month. Shifts include:

• Day 7:00 am - 5:00 pm
• Overnight 9:00 pm - 7:00 am
• Swing 1:00 pm - 11:00 pm

Shift Differential Pay.

The Day weekend shift differential is paid from 7 am to 3 pm on Saturdays and Sundays only; the Swing shift differential is paid from 3 pm to 11 pm; and the Overnight shift differential is paid from 11 pm - 7 am

• Day Weekend (Sat, Sun): $1.50/hour
• Swing Weekday (Mon-Thurs): $1.50/hour
• Swing Weekend (Fri, Sat, Sun): $2.75/hour
• Overnight Weekday (Monday - Thursday): $2.75/hour
• Overnight Weekend (Friday, Saturday & Sunday): $4.00/hour

Salary for this role.

The starting wage is based on experience and company equity. Paid bi-weekly.

• $22.48 - $33.73
• PRN Pay Differential: In addition to the base hourly rate, PRN employees receive a 10% PRN pay differential. This additional compensation recognizes the flexibility required of PRN staff and their availability to cover shifts on an as-needed basis, including unexpected

Availability.

This PRN role requires availability to complete initial in‑person orientation and training during the scheduled onboarding week (Tuesday - Thursday), followed by up to eight (8) paid training shifts within the first two months, scheduled based on operational needs. To remain active in PRN status, employees are expected to work at least two shifts per month, with each shift lasting a minimum of five (5) hours, unless otherwise approved.

Essential Functions:

• Act as the first clinical contact for walk-in clients. Greet client and support completion of initial paperwork.
• Assess the client using the CSSRS Safe-T criteria. Ask brief evaluation questions and consult with the Crisis Therapist for next steps.
• In instances when the client qualifies for a full crisis assessment evaluation by the Crisis Therapist, provide referrals and/or resources, or assist in placement to the CSU or to other higher level of care options.
• In instances when the client does not qualify for a full evaluation by the Crisis Therapist, the CTS will complete the client’s treatment at the WIC by providing referrals and/or resources to client.
• Maintain the flow and response to faxed in referrals from other community partners, including gathering faxed in referrals, passing referrals to available Crisis Therapists for timely review, and, when appropriate, responding to the outside partner for feedback after a determination of placement.
• Monitor activity of all clients in the WIC, maintaining the calm atmosphere of the waiting area.
• Develop and maintain a daily safe therapeutic environment and support other team members in the WIC.
• Completes all necessary paperwork in a timely and comprehensive manner to establish accurate acute care clinical records. Keep all appropriate documentation for clinical accountability and reimbursement.
• Engage in weekly individual, team, and group supervision as required by program manager. Engage in mandatory all-staff meetings for the full team of crisis services as required by the program manager.
• Assist in immediate clinical response to clients including de-escalation, connection to medical help, and providing comfort items such as snacks, water, blankets, etc.
• Participate in other clinical and administrative activities as appropriate.

Qualifications: Requirements:

• Bachelor’s degree in behavioral healthcare, human services, social work, or a related field is required.
• Previous experience with community-based services and supports in service area is required.
• Previous experience working in office-based settings with vulnerable populations of diverse cultures and ethnicities.
• Must possess a Basic Life Support (BLS) certification or obtain one within 30 days of hire.
• Bilingual preferred.
• Able to maintain a high level of ethical conduct regarding confidentiality, dual-relationships, and professional stature.
• Highly organized, self-motivated, reliable, and flexible (including willingness to work non- traditional hours, including at least one evening).
• Excellent interpersonal and communication skills, and ability to work with a diverse population.
• Ability to multi-task and prioritize responsibilities, be detail oriented, and demonstrate efficient use of time.
• Strong computer skills, with experience using programs within Microsoft Office, to include Word, Outlook, Excel.
• Ability to remain calm while interacting with staff, clients, and community members, especially with individuals with a behavioral health diagnosis, who can be challenging in person or via phone.
• Ability to be flexible with the business needs of the agency and adapt to a consistently changing, fast-paced environment.

Required Vaccination and TB Test.

At AMHR the health and safety of our clients and staff are our top priorities. As part of this commitment, all employees are required to receive an annual influenza (flu) shot and present a negative TB test result before their first day of work. Proof of both the flu shot and negative TB test must be provided on your first day of employment. Medical and religious exemptions can be requested if necessary.

Benefits:

• Accrued Sick time
• Employee Assistance Program

Our Mission.

Mission: Deeply rooted in our diverse community, we deliver state-of-the-art care and meaningful outcomes that impact emotional well-being and addiction recovery.

Vision: To foster hope and healing through compassionate, quality care.

Core Values: Passionate caring; Rising to the challenge; Honoring and respecting all persons; Believing in resilience; Putting clients and community first; Commitment to collaboration and teamwork

We are an Equal Opportunity Employer.

Aurora Mental Health & Recovery and its subsidiaries (AMHR) are dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, military status, genetic information, or any other status protected by applicable state or local law. We do not tolerate discrimination in any form or context including harassment or exclusion.