Crisis Call Center Specialist — 211 (Hybrid, Third Shift)

United Way of Connecticut; Rocky Hill (CT); Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

Hybrid schedule after training

4 remote days / 1 in-office day

Competitive hourly pay + shift diff

Paid training

Health benefits

Job summary

United Way of Connecticut is seeking a 2-1-1 Crisis Contact Center Specialist for the third shift in Rocky Hill, CT. After training, a hybrid schedule offers 4 remote days and 1 in-office day, with a typical shift 11:00 PM to 7:00 AM.

The role pays $24.00 per hour, with an additional $4.00 per hour shift differential for qualifying hours. As a critical part of crisis response, you’ll provide calm, compassionate support, de-escalate crises, connect callers to resources, and document interactions

Responsibilities

• Be the calm in the storm: Answer calls, texts and chats from individuals in emotional or mental health crises.
• Provide compassionate support and use proven techniques to de-escalate situations.
• Connect callers to life‑saving resources—whether it’s community providers, mobile crisis teams or emergency services.
• Document interactions clearly to ensure continuity of care.
• Work as part of a supportive team that always has your back.

Job description

United Way of Connecticut is seeking a 2-1-1 Crisis Contact Center Specialist for the third shift in Rocky Hill, CT. After training, a hybrid schedule offers 4 remote days and 1 in-office day, with a typical shift 11:00 PM to 7:00 AM.

The role pays $24.00 per hour, with an additional $4.00 per hour shift differential for qualifying hours. As a critical part of crisis response, you’ll provide calm, compassionate support, de-escalate crises, connect callers to resources, and document interactions