Crisis Support Specialist

Thresholds; McHenry (IL); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Base hourly pay $25.50–$29.13

Generous PTO

Dental, vision, and medical plans

403(b) retirement plan with employer 3

Employee assistance program

Public service loan forgiveness

Job summary

Thresholds is seeking a Crisis Support Specialist for The Living Room McHenry, a community crisis center. You will use personal recovery experience to support guests, engage in conversation, and guide them toward recovery steps while modeling coping strategies.

You will also assist with meal prep, keep the space clean, and help guests access supportive services. Training opportunities and CRSS certification support are available.

Qualifications

• Lived experience with mental health recovery preferred but not required.
• Strong communication and relationship-building abilities are essential.
• Excellent time management and organizational skills are required.

Responsibilities

• Engage guests in conversation to hear their stories and support recovery.
• Educate guests on coping strategies and help develop crisis recovery plans.
• Connect guests with supportive services and resources after crisis.
• Prepare food for guests and maintain a clean, welcoming space.

Skills

Effective communication

Relationship-building

Time management

Lived experience

Education

High school diploma or GED

Higher education in psychology or related field

CRSS certification (preferred)

Job description

When people experience a mental health crisis, they are faced with the decision to go to the emergency department or to try to manage the crisis themselves. The Living Room McHenry offers an alternative: a community crisis center—a welcoming, accepting, and calm environment where Crisis Support Specialists provide advocacy, information, and peer support.

As a Crisis Support Specialist, you will use your personal experience with mental health recovery to support and educate Living Room guests on managing crisis. You will engage guests in conversation to hear their stories, learn about their interests and strengths, and respectfully encourage them to take steps in their recovery process. Over the course of the day, you may model coping strategies, help guests develop their own crisis recovery plans, and/or link guests with supportive services for after their crisis.

A welcoming environment is key to the success of the Living Room, so you will greet guests and learn their names as part of inviting them to take the lead in determining their recovery path. Crisis Support Specialists will also prepare food for guests and ensure that the space is neat and tidy.

Keep up to date on current trends in the mental health field and deepen your knowledge of evidence-based practices through ample training opportunities to enhance Living Room services. You can also gain supervision for CRSS certification and reimbursement for testing and application fees.

To succeed in this role, you need:

• Lived experience of mental health recovery preferred but not required
• Effective communication and relationship-building
• Strong time management and organization
• To be at least 21 years old

Many education and experience paths are eligible for this role:

• High school diploma or GED certificate required
• Higher education in Psychology, Social Work, Counseling or related field preferred
• Certified Recovery Support Specialist (CRSS) preferred

Full time Shifts Available:

• Friday thru Tuesday 3:00pm - 11:30pm

What sets Thresholds apart:

• Competitive pay - Base Rate: $25.50- $29.13 per hour
  • Based on education, experience, and licensure
• Generous PTO
• Dental insurance, vision insurance,3 medical insurance plans
• 403(b) retirement plan with 3% employer match
• Robust employee assistance program (EAP)
• Public service loan forgiveness
• Supervision for clinical licensure at no cost (LSW, LCSW, LPC, LCPC)

Thresholds is a mission-driven agency with a deep commitment to fostering an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency’s mission.

One of the oldest and largest community mental health organizations in Illinois, we pride ourselves in being a Chicago Tribune Top Workplace and one of Chicago’s 101 Best & Brightest Companies to Work For several years in a row.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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