Crisis Stabilization & Support Specialist

Valley HealthCare; Fairmont, Northern (WV, KY); Hybrid; USD 42,000 - 48,000; Full time

Job summary

Valley HealthCare in Fairmont, WV is seeking a qualified Crisis Line Specialist to provide support, crisis intervention, and referral services to individuals in distress via our 24-hour crisis line. You will perform screenings, coordinate with community resources, and document encounters in the EMR.

The role emphasizes compassionate communication, teamwork, and adherence to safety protocols, with duties spanning residential support, assessment, treatment planning assistance, and coordination

Qualifications

• BA/BS in Human Service Field.
• Valid Photo ID.
• Ability to read, write, and speak English.
• Ability to document into an Electronic Medical Record (EMR).
• Excellent communication skills to work as part of a team.

Responsibilities

• Provide support, crisis intervention, and referral to those in crisis via Valley’s 24-hour Crisis Line.
• Conduct initial screenings and assessments; follow-up as appropriate.
• Coordinate with other agencies, hospitals, providers for referrals and admissions.
• Document and submit required forms; maintain EMR records.
• Maintain safety, perform residential duties, and provide living skills support as needed.

Skills

Excellent communication skills

Teamwork / Collaboration

Basic computer and E-mail skills

Ability to document into EMR

English literacy

Education

BA/BS in Human Service Field

Tools

EMR software

Job description

Valley HealthCare in Fairmont, WV is seeking a qualified Crisis Line Specialist to provide support, crisis intervention, and referral services to individuals in distress via our 24-hour crisis line. You will perform screenings, coordinate with community resources, and document encounters in the EMR.

The role emphasizes compassionate communication, teamwork, and adherence to safety protocols, with duties spanning residential support, assessment, treatment planning assistance, and coordination