Mobile Crisis Specialist II

Valley Comprehensive Community Mental Health Center; Morgantown (WV); On-site; USD 42,000 - 62,000; Full time

Job summary

Valley Comprehensive Community Mental Health Center seeks a Mobile Crisis Specialist II to provide crisis intervention and referrals in the community, travel to client sites, and document care in the EMR. This non-exempt, full-time role supports the crisis program during afternoon shifts.

Responsibilities include field work, coordinating with first responders, and ensuring safe, effective service delivery for individuals in crisis within the catchment area.

Qualifications

• BA/BS in Human Service Field.
• Excellent communication skills to work as part of a team.
• Ability to document/type into an Electronic Medical Record (EMR).
• Ability to obtain and maintain CPR, AED, and First Aid certifications.
• Ability to obtain and maintain training related to Narcan administration.

Responsibilities

• Greets callers to Valley’s 24-hour Crisis Line during shift with empathy and respect.
• Serve as a personal guide and mentor for individuals with mental health and/or substance use disorders.
• Assist individuals in crisis support and/or referrals.
• Provide crisis intervention and complete required documentation in EMR.
• Build and maintain relationships with first responders and emergency entities.
• Facilitate admissions to private, public, and State Hospitals as necessary.

Education

Bachelor Degree

Job description

Job Details

Job Location: Morgantown Office - Morgantown, WV 26508

Position Type: Full Time

Education Level: Bachelor Degree

Job Shift: Afternoon

JOB TITLE: Mobile Crisis Specialist II Updated: 5/2026

DIVISION: Outpatient

REPORTS TO: Crisis Supervisor

FLSA STATUS: Non-Exempt

WORK HOURS: 40 Hours Per Week (Varies)

NATURE OF WORK

The Mobile Crisis Specialist II provides support, crisis intervention, and referrals to those in crisis in Valley’s catchment area during both traditional and non-traditional business hours. This person works primarily out in the community while traveling using a company vehicle and returning to the county office to complete the necessary documentation for the clients. The Mobile Crisis staff will complete Mental Hygiene Petitions, as well as contact community referral resources for individual placement as needed.

ESSENTIAL DUTIES

• Greets callers to Valley’s 24-hour Crisis Line appropriately during shift, acting in a non-judgmental and caring manner regardless of race, sex, ethnicity, and culture, and responding to callers with empathy and respect. The MCS II will utilize active listening skills and the crisis intervention model during calls.
• Serve as a personal guide and mentor for individuals with mental health and/or substance use disorders.
• Assists individuals in need of crisis support and/or referrals.
• Share and discuss common experiences while answering questions about services, support available, and necessity of care to promote mental health awareness to clients.
• Help individuals rediscover, access, and utilize ways to maintain mental health by reducing the harm associated with behaviors that are negatively affecting their mental health.
• Seeks out information while keeping up to date with new/changing information that affects the Crisis/Helpline including developing knowledge about resources in the caller’s area.
• Reports to the authorities and completes appropriate forms for high-risk calls. Offers and completes follow-ups as appropriate.
• Builds and Maintains relationships with first responders such as EMS, Police departments, Fire departments, 911 Emergency, and any other emergency entities helpful for clients.
• Facilitates the Mental Hygiene Process when an application is filed.
• Link & refer individuals to resources for treatment, family support, education, housing, and local & online support groups.
• Works with other agencies, hospitals, providers, etc. to ensure the referral process is offered.
• Facilitates admissions to private, public, and State Hospitals as necessary.
• Promotes appropriate community interactions by handling public interactions in a professional and competent manner. Returns phone calls and requests for information in a timely manner, promotes a positive image of the agency, and maintains good rapport with agency contacts.
• Provide initial screenings to perspective consumers when they are requesting services and inform of current walk in –procedures.
• Handles provision of on-site/off-site crisis stabilization, crisis intervention, and clinical evaluation.
• Completes and submits documentation as required by Valley, Medicaid, Medicare, Private Insurances, and any other licensing agency. Employee ensures all documentation is submitted in a timely and accurate manner in each consumer’s EMR.
• Demonstrates ability to continuously work closely with & show respect to all Crisis & LEAD Program Team members in a professional, positive, productive way while promoting cooperation, teamwork, and collaboration daily.
• Assure that the safety, health, and well-being of consumers are always maintained.
• Adheres to Valley’s standards of conduct and compliance and follows ethical guidelines of their profession. Follows Valley policies and procedures regarding paid time off, call-offs, and other attendance issues.
• Supports and helps in the training of new employees.
• Provides supportive counseling.
• Attends all mandated meetings and trainings related to profession and enhances knowledge and/or skills which include Learning Management System (LMS) Trainings.
• Other duties as assigned.

Qualifications

MINIMUM QUALIFICATIONS:

• Ability to perform Essential Duties as outlined below.
• BA/BS in Human Service Field.
• Valid Driver’s License.
• Ability to obtain and maintain CPR, AED, and First Aid certifications.
• Ability to obtain and maintain training related to Narcan administration.
• Ability to work well with a team in demonstrating cooperation, collaboration, and respecting all team members & consumers in promoting a positive working atmosphere.
• Ability to comply with Client’s Rights and HIPAA rules and regulations.
• Ability to comply with Valley’s and division/departmental safety policies and procedures.
• Ability to read, write, understand, and speak the English language.
• Ability to document/type into an Electronic Medical Record (EMR).
• Excellent communication skills to work as part of a team.

PREFERRED QUALIFICATIONS

• Experience in crisis work, substance abuse, and the mental/behavior health field.
• Knowledge of commitment laws.
• Knowledge of community resources for behavioral health issues including mental illness, substance abuse, and intellectual development disabilities (IDD).