Crisis Specialist — Remote Support & Flexible Shifts

Gryphon Place; Lansing (MI); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Free medical benefits

Retirement plan contributions

Paid holidays

Generous paid time off

Flexible scheduling

Job summary

Gryphon Place is seeking Crisis Specialists to provide 24/7 crisis intervention via phone, chat, and text. You will assess risk, de-escalate crises, and connect individuals to local services with trauma-informed, person-centered care.

Hiring multiple full-time and part-time positions with flexible shifts, including evenings and weekends, and opportunities to work on-site or remotely depending on program needs.

Qualifications

• High School Diploma or equivalent required.
• Complete required crisis intervention training (provided).
• Experience in crisis intervention, behavioral health, call centers, or human services preferred.
• Familiarity with 988 or crisis line services a plus.

Responsibilities

• Respond to contacts (calls, chats, texts) in crisis or distress.
• Conduct suicide risk assessments and safety planning.
• Provide emotional support and de-escalation using trauma-informed approaches.
• Document interactions accurately in crisis management systems.

Skills

Interpersonal skills

Crisis intervention

Active listening

Calm under pressure

Communication

Multitasking

Education

High School Diploma or equivalent

Crisis Intervention training (certified or eligible)

Associate or Bachelor's in Human Services, Psychology, Social Work or related field

Job description

Gryphon Place is seeking Crisis Specialists to provide 24/7 crisis intervention via phone, chat, and text. You will assess risk, de-escalate crises, and connect individuals to local services with trauma-informed, person-centered care.

Hiring multiple full-time and part-time positions with flexible shifts, including evenings and weekends, and opportunities to work on-site or remotely depending on program needs.