Crisis Specialist (Part-time)

University of Colorado; United States; Remote; USD 54,000 - 69,000; Part time

Job summary

The University of Colorado is seeking a Crisis Specialist PRN to support its Hospital Follow-Up Program in Colorado. This remote role requires evaluating complex behavioral health situations and delivering crisis intervention with cultural competence.

Expect to triage, coordinate care, and provide de-escalation support via telephonic and virtual encounters. Qualified candidates will have a Bachelor's degree and at least 3 years in healthcare, including crisis intervention, plus strong

Qualifications

• Bachelor's degree in a biological science or related field from an accredited institution.
• 3 years of experience in a health care setting, with 1 year in crisis intervention.
• Substitution allowed: education and related experience may replace degree on a year-for-year basis.
• Applicants must meet minimum qualifications at hire date.

Responsibilities

• Take cases triaged from peer specialists with de-escalation guidance.
• Strategically manage complex behavioral health cases.
• Oversee follow-ups and counsel, negotiate and intervene to defuse crises.
• Connect patients with care resources and ensure appropriate level of care.
• Provide suicide, substance use and homicide risk screening via telephone.
• Maintain crisis documentation in compliance with laws and audits.

Skills

De-escalation

Crisis intervention

Effective communication

Healthcare navigation

Customer service

Education

Bachelor's degree in biological science, nutrition, nursing, health, human services, psychology, counseling, social work, or related field

Job description

Job Summary:

The Hospital Follow-Up Program is a unique program in Colorado for suicide prevention. This position will have a critical role in Colorado's efforts to build a statewide continuum of care to prevent suicide, self-harm, and overdose. The team provides caring contact and assistance with care coordination via telephonic and virtual encounters.This position is a Crisis Specialist PRN ( hourly as needed ) who must rapidly evaluate complex behavioral health situations then develop, recommend and support appropriate interventions. This role will act as a subject matter expert for the program and will provide comprehensive crisis intervention and de-escalation support through a culturally competent and compassionate lens.

Key Responsibilities:

• Take cases triaged from the peer specialists. This requires a strong understanding of de-escalation and crisis invention practices.
• Strategically manage complex behavioral health cases.
• Oversee follow-ups and counsel, negotiate, mediate and intervene with callers to defuse crisis intensity and prevent harm to self or others.
• Ensure immediate and appropriate support is provided by connecting patients with care resources. Each case will be unique and different approaches and/or resources may be required to ensure an appropriate level of care.
• Provide suicide, substance use and homicide risk screening and assessments telephonically.
• Maintain accurate and current crisis contact documentation in compliance with state and federal law and University due diligence; support internal and external audits as required.

Work Location:

Remote - this role is eligible to work remotely, but the employee must be in Colorado to attend in person meetings and hospital trainings.

Why Join Us:

The Department of Psychiatry provides the most up to date mental and behavioral health training. The Division of Community, Population and Public Mental Health works with multiple statewide partners to deliver care and training to thousands of Coloradans in its mission to build a more accessible, equitable, evidence-based, and excellent mental health system.

Qualifications:

Minimum Qualifications:

• Bachelor's degree in biological science, nutrition, nursing, health, human services, psychology, counseling, social work, or a directly related field from an accredited institution.
• 3 years of experience working in a health care setting, which includes 1 year of crisis intervention experience.
• Substitution : A combination of education and related technical/paraprofessional experience may be substituted for the bachelor's degree on a year for year basis.
• Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Experience working with substance abuse, mental health and recovery principles.
• Experience working with issues pertinent to abuse survivors.
• Experience in a call center environment.
• Previous experience dealing with individuals going through a mental health crisis.

Conditions of Employment:

Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future.

Knowledge, Skills and Abilities:

• Cultural competence in working with a variety of populations
• Strong understanding of de-escalation and crisis invention practices
• Effective communication
• Ability to navigate complex healthcare systems.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution and community
• Outstanding customer service skills.

Anticipated Pay Range:

The starting hourly range ( or hiring range ) for this position has been established as $39.19 - $49.85 /hourThe above salary range ( or hiring range ) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

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Equal Employment Opportunity Statement:

CU is an Equal Oppo