Utah Crisis Line Crisis Worker - Graves/Swings PRN

University of Utah; Salt Lake City (UT); Vor Ort; USD 25.000 - 39.000; Teilzeit

Zusammenfassung

University of Utah Health seeks a Crisis Worker to staff the Utah Statewide CrisisLine, assessing individuals in crisis by phone or text and coordinating crisis stabilization and referrals. The role requires sensitivity to diverse backgrounds and strong communication skills.

You will perform screening/triage, provide psychosocial support, and collaborate with local mental health authorities statewide, supporting a 24/7 dispatch for Mobile Crisis Outreach Teams across Utah.

Qualifikationen

• Must be eligible to apply for State Crisis Worker Certification within 1 year.
• Bachelor’s degree in human services or related field required.
• Preferred certifications: Peer Support Specialist, Case Manager, or Family Resource Facilitator.

Aufgaben

• Actively engage callers and establish a non-judgmental relationship.
• Ask probing questions to understand problems and risk.
• Assess life-threatening situations and determine medically necessary services.
• Coordinate with local resources for crisis stabilization.
• Document essential notes within the same shift for continuity.
• Use consultative process to know who to call and when.

Kenntnisse

Typing 30 WPM

Customer service

Verbal communication

Written communication

Microsoft Office

Professional demeanor

Multi-tasking

Punctuality

Cultural awareness

Suicidology basics

Crisis intervention

Hospitalization criteria

Ausbildung

Bachelor’s degree in human services field

State Crisis Worker Certification eligibility within 1 year

Licensed health/behavioral health professional (Utah)

Certified Peer Support Specialist (1 year)

Certified Case Manager (1 year)

Family Resource Facilitator (1 year)

Tools

Microsoft Office

Jobbeschreibung

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

A Crisis Worker, working on the Utah Statewide CrisisLine telephonic system, will assess individuals experiencing a self-defined crisis situation, leading to appropriate crisis stabilization and making appropriate referrals. A Crisis Worker may perform screening and triage, psycho-social support, and connection to appropriate resources through call or text. Services also include collaboration with local mental health authorities in the state of Utah. As such, the Statewide CrisisLine operates as a 24/7 dispatch for Mobile Crisis Outreach Teams across the state of Utah.

Corporate Overview: University of Utah Health is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million. University of Utah Hospitals and Clinics represents our clinical operations for the larger health system.

Responsibilities

Essential Functions

• Actively engage, and make psychological contact, quickly establishing non-judgmental, understanding, and respectful relationship with every individual who calls or texts into the Helpline.
• Understand and define problems utilizing open ended questions on the what, how, when, where, who continuum to obtain a clear picture of the situation.
• Utilize closed ended questions that obtain information specific to the safety of the caller. This may include suicide prompt questions.
• Assess life-threatening situations, including risk of suicide and/or homicide, evaluate safety, acuity/danger and determine medically necessary services.
• Mobilize community resources in an efficient and effective manner, and make plans to alleviate the immediate threat/risk.
• Record keeping and policy implementation (e.g. recording essential notes in succinct form within the same work shift so they are useful to the next worker).
• Use of the consultative process, e.g. knowing who to call under what conditions.

Knowledge / Skills / Abilities

• Ability to type at least 30 WPM.
• Ability to provide excellent customer service and a willingness to go above and beyond to meet the needs of the customer.
• Demonstrated excellence in verbal and written communications.
• Demonstrated computer literacy, including working knowledge of Microsoft Office applications.
• Ability to maintain a professional demeanor and high productivity in stressful or difficult situations.
• Ability to prioritize and multi-task in a fast paced environment.
• Ability to report to work on time and avoid unnecessary absenteeism.
• Demonstrated awareness towards people with various identities from different cultural backgrounds.
• Basic suicidology, including suicide assessment of desire, intent, capability, and buffers.
• Intervention strategies including active engagement, active rescue, and collaboration, emphasize safety and prevention.
• Voluntary and involuntary hospitalization criteria and procedures.

Qualifications

Required Candidates must be eligible to apply for the State Crisis Worker Certification within a year using one of the following methods OR be granted a certification through an exemption from the State:

• (a) Individuals licensed under Utah Department of Professional Licensing for any health or behavioral health license;
• (b) Individuals with a minimum of bachelor’s degree in a human service related field;
• (c) Individuals certified as a Certified Peer Support Specialist for a minimum of one year;
• (d) Individuals certified as Case Managers for a minimum of one year; or
• (e) Individuals certified as Family Resource Facilitator for a minimum of one year.

Qualifications (Preferred)

Preferred

• One year customer service experience.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation. This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Listening, Manual Dexterity, Near Vision, Sitting, Speaking

Multi-lingual Candidates Welcomed

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.

All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmitive Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: www.utah.edu/nondiscrimination/. Online reports may be submitted at oeo.utah.edu/.

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or Hospitals and Clinics Human Resources at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

Requisition Information

Requisition Number 86415

Reg/Temp Regular

Employment Type PRN

Shift Night

Work Schedule PRN - Evenings and Nights

Clinical/Non-Clinical Status Non-Clinical

Location Name Huntsman Mental Health Institute (HMHI)

Workplace Set Up On-site

City SALT LAKE CITY

State UT

Department HMH ENT 93F CRISIS LINE

Category Social Services

Workplace Set Up On-site