Crisis Services Professional - On Call

Rock Health; Mauston (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Rock Health in Wisconsin is seeking Crisis Service Professionals to provide on-call crisis response, risk assessments, and mobile support for individuals experiencing mental health emergencies. Responsibilities include responding to crisis calls, conducting risk assessments, offering brief crisis counseling, and connecting clients to community resources.

Flexible on-call shifts, including overnight and weekend hours, with daytime meetings and training as needed.

Qualifications

• Bachelor's degree in Human Services or related field.
• At least one year of experience with mental health clients preferred.
• Knowledge of community resources and relevant laws (Chapters 34, 51, 55).
• Strong crisis assessment, decision-making, and relationship-building skills.
• Ability to work independently and professionally under pressure.
• Valid driver’s license with reliable transportation and clean motor vehicle record.

Responsibilities

• Respond to crisis calls and provide mobile crisis services.
• Perform risk assessments and document interactions.
• Offer brief crisis counseling and connect clients to community resources.
• Collaborate with community partners to improve service delivery.

Skills

Crisis assessment

Decision making

Relationship building

Independence

Education

Bachelor's degree in Human Services

Job description

We are seeking dedicated Crisis Service Professionals to provide on‑call crisis response, risk assessments, and mobile support for individuals experiencing mental health emergencies.

Responsibilities include responding to crisis calls, conducting risk assessments, offering brief crisis counseling, and connecting clients to community resources. You will meet clients in various settings such as homes, hospitals, and law enforcement locations, respond to emergency situations, document interactions, and collaborate with community partners to improve service delivery.

Qualifications

• Bachelor's degree in Human Services or related fields
• At least one year of experience with mental health clients preferred
• Knowledge of community resources and relevant laws (Chapters 34, 51, 55)
• Strong crisis assessment, decision-making, and relationship-building skills
• Ability to work independently and professionally under pressure
• Valid driver’s license with reliable transportation and clean motor vehicle record

Key duties include responding to crisis calls, providing mobile crisis services, performing risk assessments, and maintaining documentation. The role offers flexible on‑call shifts, including overnight and weekend hours, with daytime meetings and training as needed.

Join a supportive team with opportunities for professional growth, competitive pay, and the chance to make a positive impact in the community.