Crisis Services Dispatcher (7:00p-7:00a)

Southeastern Life Center; Lumberton (NC); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Southeast Integrated Care is seeking a Crisis Services Dispatcher to join the BHUC team in Lumberton, NC. The role covers crisis call handling, dispatch of Mobile Crisis units, and administrative support on a rotating 12-hour schedule to sustain 24/7 Crisis Services operations.

The ideal candidate will have a high school diploma or GED (associate degree preferred) and 2+ years in medical/behavioral health or related roles, with strong communication and organizational skills to ensure calm,

Qualifications

• High school diploma or GED required or equivalent.
• Associate degree in Healthcare Administration, Behavioral Health, or related field preferred.
• Minimum of two years in medical/behavioral health, emergency, or administrative support roles.

Responsibilities

• Answer crisis lines and document information from callers.
• Escalate emergencies and notify leadership of operational issues.
• Coordinate communication between BHUC, Mobile Crisis, and partners; dispatch teams.
• Maintain records, prepare reports, and assist with scheduling and meetings.
• Support after-hours workflow and team coordination.

Skills

Calm under pressure

Effective communication

Information gathering

Confidentiality

Multitasking

Organizational skills

Team collaboration

Education

High School Diploma or GED

Associate degree preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Crisis Services Dispatcher (7:00p-7:00a)

Full Time Clerical Lumberton, NC, US

5 days ago Requisition ID: 1992

Work Schedule: 7:00pm-7:00am

Summary:

The Crisis Services Dispatcher/Admin Asst serves as the primary point of contact for Southeast Integrated Care's Crisis Services Department. Stationed within the Behavioral Health Urgent Care (BHUC), this position answers incoming crisis calls, facilitates the dispatch of Mobile Crisis teams using established protocols, supports communication between field staff and community partners, and provides administrative support for the BHUC and Mobile Crisis programs.

Working in collaboration with Licensed Clinicians, Qualified Professionals, Nurse, Certified Peer Support Specialist and Crisis Services leadership, this position ensures timely communication, accurate documentation, efficient coordination of crisis response activities, and exceptional customer service. This position operates on a rotating twelve-hour schedule to support twenty-four-hour Crisis Services operations.

Essential Duties and Responsibilities:

Crisis Communications

• Answer all Crisis Services phone lines, obtain and document information from callers
• Escalate emergency situations, notify leadership of operational issues
• Maintain awareness of BHUC census, coordinate communication between programs
• Participate in team meetings, assist with after-hours workflow
• Dispatch Mobile Crisis teams, complete dispatch form and provide to QP and Supervisor promptly, monitor availability of QP

Administrative Support

• Register individuals, maintain records, prepare reports, manage correspondences, scan and upload forms
• Assist with scheduling, prepare reports, support meetings

Qualifications:

Education/Experience

High School Diploma or GED required.

Associate degree in Healthcare Administration, Business Administration, Criminal Justice, Emergency Management, Behavioral Health, or a related field preferred.

Minimum of two years in one or more of the following: Medical office, Behavioral health, Emergency department registration, Emergency communications, Public Safety dispatch, Call center, Crisis hotline, administrative support

Required Skills/Abilities

• Remain calm and professional during emotionally charged situations.
• Communicate effectively with individuals in crisis, families, first responders, healthcare providers, and staff.
• Gather accurate information and relay it clearly.
• Maintain confidentiality while exercising sound judgment.
• Navigate multiple software applications simultaneously.
• Demonstrate exceptional organizational and time management skills.
• Work independently while contributing to a collaborative team environment.