Crisis & Security Operations Specialist - 1st Shift

Bank of America; Kansas City (MO); On-site; USD 42,000 - 68,000; Full time

Job summary

Bank of America seeks a Security Operations Analyst to provide initial and elevated response to emergencies at the 24‑hour Securities Operations Analysis Command Center (SOACC). You will coordinate with reporting parties, teammates, law enforcement, and vendors while documenting incidents and managing alarms and system access.

The role requires strong crisis management, organization, and communication skills, with proficiency in Microsoft Office.

Qualifications

• Knowledge of Security Protocols: Understanding of security protocols and emergency response procedures.
• Crisis Management: Experience in handling crisis situations calmly and effectively.
• Must be highly organized with strong attention to detail
• Ability to accurately identify issues, implement effective resolutions and/or make recommendations to appropriately elevate to senior management
• Rapidly analyze complex alarm and incident information from systems used by SOACC and maintain proficient operational knowledge of these systems as technology advances.
• High degree of professionalism with a service‑minded attitude
• Effective interpersonal, communication and writing skills
• Demonstrated proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Typing speed – 45 wpm or better
• Ability to work in a team environment is essential
• Must be able to work 1st shift (6:30am - 3pm EST) but have flexibility to work across shifts, including potential nights / weekends as needed

Responsibilities

• Responds to inbound calls into SOACC Command Center
• Documents engagement reports pertaining to physical security incidents
• Monitors and responds to security system alerts
• Manages access to monitored facilities in line with standards
• Organizes and manages information flows between reporting parties and the incident management system, ensuring data integrity, confidentiality and accessibility

Skills

Active Listening

Adaptability

Attention to Detail

Crisis Management

Executive Presence

Critical Thinking

Decision Making

Prioritization

Problem Solving

Transportation Services Management

Administrative Services

Collaboration

Customer and Client Focus

Issue Management

Written Communications

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America seeks a Security Operations Analyst to provide initial and elevated response to emergencies at the 24‑hour Securities Operations Analysis Command Center (SOACC). You will coordinate with reporting parties, teammates, law enforcement, and vendors while documenting incidents and managing alarms and system access.

The role requires strong crisis management, organization, and communication skills, with proficiency in Microsoft Office.