Crisis-Response Housing Support Specialist

The Salvation Army USA Western Territory; Redmond (WA); On-site; USD 33,000 - 39,000; Full time

Job summary

The Salvation Army USA Western Territory is seeking a Housing Support Staff member for Haven Heights in Redmond, WA. The role supports residents by ensuring a safe environment, addressing crises, and coordinating with leadership and care teams.

Requirements include a high school diploma or GED and at least 6 months in public-facing work. Strong English skills and trauma-informed approaches are essential. In‑person interviews are expected in Redmond, WA.

Qualifications

• High school diploma or GED.
• 6 months of experience in public contact/customer service.
• Experience working with individuals experiencing homelessness in a shelter/residential program preferred.

Responsibilities

• Provide assistance, support, and information to residents to ensure a safe environment.
• Provide crisis intervention and emergency response per policy guidelines.
• Conduct periodic safety inspections and address hazards or inappropriate behavior.
• Maintain case records and required forms in HMIS/WellSky or related systems.
• Collaborate with staff and leadership to uphold facility standards.

Skills

English proficiency

Crisis intervention

Trauma-informed care

Multitasking under stress

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Bitfocus

HMIS

WellSky

Job description

The Salvation Army USA Western Territory is seeking a Housing Support Staff member for Haven Heights in Redmond, WA. The role supports residents by ensuring a safe environment, addressing crises, and coordinating with leadership and care teams.

Requirements include a high school diploma or GED and at least 6 months in public-facing work. Strong English skills and trauma-informed approaches are essential. In‑person interviews are expected in Redmond, WA.