Crisis Response Clinician: Community Impact Leader

City of Durham; Durham (NC); On-site; USD 68,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plans

Paid holidays

Vacation and sick leave

Job summary

The City of Durham is hiring Crisis Response Clinicians for the Durham Community Safety Department. You will respond to behavioral health crises, triage calls, and provide therapeutic interventions in collaboration with team members.

This role emphasizes trauma-informed care, de-escalation, and connection to services. Qualified candidates hold a Master’s in a human services field, current licensure in LCAS/A, LCMHC/A, LCSW/A, or LMFT/A, and a NC driver’s license.

Qualifications

• Master’s degree in social work, psychology, or related human services field.
• Fully licensed in LCAS/A, LCMHC/A, LCSW/A, or LMFT/A.
• Two years of relevant experience.
• North Carolina Class C Driver’s license with satisfactory driving record within 60 days of hire.
• Ability to maintain confidentiality (HIPAA) at all times.
• Must be able to travel to and from worksite and other locations within Durham.

Responsibilities

• Respond to 911 calls involving behavioral health and related crises using trauma-informed strategies.
• Collaborate with crisis response team members for assessment and de-escalation.
• Screen and evaluate individuals in crisis and develop care plans.
• Provide follow-up support and ensure connection to services via warm handoffs or transport.
• Maintain DSM-5 knowledge related to substance use and mental health disorders.
• Document interventions accurately per program and regulatory requirements.
• Build cooperative relationships with clients, staff, and community partners.
• Participate in supervision, case conferences, trainings, and professional development.

Education

Master’s degree in social work, psychology, or related human services field

Job description

The City of Durham is hiring Crisis Response Clinicians for the Durham Community Safety Department. You will respond to behavioral health crises, triage calls, and provide therapeutic interventions in collaboration with team members.

This role emphasizes trauma-informed care, de-escalation, and connection to services. Qualified candidates hold a Master’s in a human services field, current licensure in LCAS/A, LCMHC/A, LCSW/A, or LMFT/A, and a NC driver’s license.