Crisis Response Client Advocate

SAVE; Fremont (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

SAVE seeks a Client Support Advocate for the Empowerment Center in Fremont, CA. You will be the first contact for survivors and others, ensuring they feel welcome, safe, and supported while connecting them with crisis services and resources.

You will perform crisis line work, on-site support, data management, and collaborate with the Crisis Response team. Flexible hours including some evenings and weekends are required.

Qualifications

• Course work in Social Work, Psychology, or a related field OR at least two years related experience providing social services in a conscientious and sensitive manner.
• At least six month’s experience working with domestic violence issues and victims of domestic violence.
• Possess a good working knowledge of and sensitivity to individuals with substance abuse and/or mental health issues.
• Experience working with law enforcement or in the criminal justice system.
• Bilingual skills and multicultural experience. Demonstrate the ability to work with a broad range of cultural and ethnic groups.
• Computer literate with knowledge of MS Office (Word, Excel, Outlook, Publisher) and client tracking.

Responsibilities

• Provide immediate crisis intervention services, safety planning, advocacy and other information and resources to domestic violence survivors.
• Respond in-person to advocacy calls from law enforcement, emergency medical teams, and other partner agencies when the need may arise.
• Act as the first point of contact for SAVE clients and the community, offering client-centered, confidential services.
• Provide information and referrals to people calling the crisis line after listening and assessing their needs as a survivor, service provider/advocate, or someone calling on the client’s behalf.
• Support SAVE’s work in the GBV Coordinated Entry System (CES) by conducting housing assessments and entering data into the client database.

Skills

Client support

Crisis intervention

Data entry

Bilingual abilities

MS Office

Education

Social Work coursework or related field

Tools

MS Office

Job description

SAVE seeks a Client Support Advocate for the Empowerment Center in Fremont, CA. You will be the first contact for survivors and others, ensuring they feel welcome, safe, and supported while connecting them with crisis services and resources.

You will perform crisis line work, on-site support, data management, and collaborate with the Crisis Response team. Flexible hours including some evenings and weekends are required.