Crisis Program, Senior Manager

Delaware Guidance Services for Children and Youth, Inc.; Dover (DE); Hybrid; USD 95,000 - 135,000; Full time

Benefits offered by this job

Sign-on Bonus $9,000

Retention Bonus $2,250

Job summary

Delaware Guidance Services for Children and Youth, Inc. is seeking a Crisis Program Senior Manager to oversee the 24/7 Crisis Call Center, CBSP, and mobile response.

Under the Chief Clinical Officer, you will direct operations, supervise clinical staff, and drive program development to ensure safety and high-quality intervention. The role emphasizes rapid decision-making in high-risk situations, collaboration with community partners, and ensuring compliance with accreditation and contract goals.

Qualifications

• Master’s degree and DE licensure in a relevant field.
• Minimum of 7 years post-licensure clinical experience.
• Minimum of 5 years supervisory experience and crisis program leadership.

Responsibilities

• Provide direct supervision of crisis clinical coordinators and call center leadership.
• Oversee 24/7 crisis services and CBSP operations.
• Ensure program compliance with standards and reporting.
• Develop new program opportunities and secure funding.

Skills

Leadership

Crisis intervention

Staff management

Program development

Education

Master's Degree in Social Work/Clinical Psychology/Counseling

Job description

Summary/objective

Under the supervision of the Chief Clinical Officer, the Crisis Program Senior Manager is responsible for administering the programmatic operations, including project/program development, contract and fee management, overall crisis staff supervision, program monitoring and reporting, and the development of new program opportunities. Additionally, is responsible for promoting the mission and providing vision, as well as dictating the future of the crisis program. The incumbent is responsible for ensuring the operations of the 24/7 Crisis Call Center, Mobile Youth Crisis Response Program, and Crisis Bed Stabilization Program (CBSP) remain operational at all times to serve high risk populations with concerns for safety. The incumbent is responsible for rapid responses and decision making related to high-risk situations involving children and youth.

This position is eligible for

Sign on Bonus $9,000

Retention Bonus $2,250

Essential Functions

Program Administration

• Provides direct supervision of Crisis Clinical Coordinators and Call Center Supervisor to ensure crisis services are provided with clinical integrity that keeps safety, risk factors, and best practices in 24/7 crisis intervention at the forefront of all decisions made and services provided. Ensure program policies, procedures and expectations are met.
• Provides direct supervision of Crisis Bed Stabilization Coordinator/Therapist to ensure Crisis Bed Stabilization Program is operational at all times to ensure safety of clients, minimize risk factors and provide care integrity. Ensure program policies, procedures and expectations are met.
• Engages in planning and program conception, including the development of other 24/7 and risk preventative services that keep children and families in the community safe
• Implements, supports, and oversees the high‑intensity services provided in subprograms that are established under the umbrella of crisis services. These programs consist of services that support youth at high to moderate risk for suicide, harm to others, significant instability following a traumatic event, or at risk of being removed from their home environment due to behavioral dynamics. All subprograms also require quick decision‑making and turn‑around time for services rendered.
• Coordinates expedited community crisis responses as needed due to emergency traumatic/loss events that occur impacting youth in Delaware.
• Maintains monthly data and complete monthly and quarterly reporting documentation about statewide crisis services and subprograms.
• Oversees the case management and clinical documentation processes with Clinical Coordinators to establish procedures, ensuring rapid completion of crisis documentation, monitor chart completeness and case confidentiality.
• Collaborates with community partners to address needs or concerns related to crisis intervention services. Community partners include schools, emergency departments, psychiatric inpatient facilities, pediatric offices, police departments, youth mental health service programs, etc.
• Ensures program compliance with agency and accreditation standards.
• Ensures that all contract goals and objectives pertinent to the program are met.
• Establishes and maintains processes of effective recruitment of personnel.

Clinical Oversight

• Provides direct supervision and clinical oversight of documentation of crisis clinicians, subprogram clinicians, and call center clinicians as needed when direct supervisors are unavailable or for licensure purposes.
• Provide direct supervision of Crisis Clinical Coordinators and Crisis Bed Stabilization Coordinator/Therapist and assist them in development of leadership and clinical supervisory skills.
• Intervenes daily in complex situations that require additional clinical judgement to determine a path forward to keep children and others safe.
• Participates in Clinical On-Call Supervisor Rotation
• Provides training related to best practices in youth suicide prevention, intervention, and postvention.

General Responsibilities

• Participates in professional development and learning activities related to best practices in crisis services, risk prevention, suicide prevention, clinical supervision, and other clinically relevant training.
• Adheres to professional code of ethics and conduct.
• Maintains flexibility to meet the needs of a 24/7 crisis program.
• Communicates effectively and professionally with all stakeholders.
• Demonstrates continuous commitment to DGS’ core values.

Competencies/ Capabilities

• Diagnostic & psychotherapeutic services related to crisis intervention
• Psychological intervention techniques
• Risk assessment, suicide prevention and intervention, and best practices in crisis intervention services
• Treatment services authorizations & documentation. Process design and improvement.
• Employee management/leadership to include team building and conflict management
• Adaptability/continuous improvement

Supervisory responsibilities: Crisis Clinical Coordinators, Crisis Bed Coordinator/Therapist, Call Center Supervisor

Work environment

Office based, Partial telecommuting with approval

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer
• May be requested to lift up to 15 pounds periodically

Travel required

Between sites as needed for supervision, meetings, etc.

Minimum Qualifications

• Master’s Degree which qualifies for licensure in the state of Delaware as a Licensed Clinical Social Worker (LCSW), License Professional Counselor of Mental Health (LPCMH), Licensed Marriage and Family Therapist (LMFT), or Licensed Psychologist.
• Possess Delaware Clinical Licensure (social work, psychology, counseling)
• Minimum of 7 years post licensure clinical experience preferably within an evidenced- based or evidenced-informed child and family interventions program
• Minimum of 5 years post licensure supervisory experience
• Minimum of 5 years of education / training in suicide risk prevention and intervention
• Valid driver’s license and satisfactory driving record

Preferred qualifications

• Approved Clinical Supervisor designation
• 12 hours Clinical Supervision training