Crisis Intervention Specialist I

DelDOT; Delaware; Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Shift differential pay for evening work

Comprehensive benefits package

Job summary

DelDOT is seeking a dedicated professional to provide crisis intervention and counseling for individuals with mental health and substance abuse issues. The role includes on-site assessments, crisis response, and maintaining effective communication with clients and families.

The ideal candidate must possess a Bachelor's degree in a relevant field and have experience in crisis management. The position requires availability to work rotating shifts and a strong commitment to client advocacy and support.

Qualifications

• One year of experience in case management with effective counseling techniques.
• One year of experience providing crisis intervention services.
• Proficient in narrative report writing.

Responsibilities

• Provide crisis intervention services and assess client needs.
• Participate in crisis response teams and handle hotline calls.
• Conduct mental health screenings and evaluations.

Skills

Crisis intervention

Client counseling

Report writing

Interdisciplinary teamwork

Cultural competence

Education

Bachelor's degree in Behavioral or Social Science

Job description

Summary Statement

The incumbent will work with clients suffering from severe and persistent mental illness and substance abuse issues on a 24‑hour hotline and in the community. Responsibilities include individual counseling, crisis counseling and assessments, and monitoring client psychiatric symptoms. The incumbent will consult with an interdisciplinary team, the consumer, consumer partners, and external agencies as necessary to promote person‑centered recovery goals. The incumbent is considered essential personnel and must report to work in a rotating schedule, even in a state of emergency.

Essential Functions

• This class works rotating shifts (days, evenings, and overnights), weekends, and holidays to meet the operational needs of the program. These positions are designated as Essential Personnel and are required to report to work regardless of weather or State of Emergency.
• Delivers acute crisis intervention services, reviewing each case to initiate care and determine the appropriate clinical response in compliance with agency, state, and federal laws, rules, regulations, professional mandates, and best practices.
• Participates as a member of a crisis team answering crisis hot‑line calls, performing on‑site assessments for walk‑ins, and providing mobile crisis response in the community, which includes unknown and unpredictable situations; interacts with local law enforcement or other related agencies.
• Conducts rapid mental health screening and evaluations of patients, clients, family members, and/or any other individuals experiencing an acute behavioral health crisis.
• Uses de‑escalation techniques and takes appropriate action/intervention while maintaining the safety of individuals served, crisis staff, and the community.
• Provides guidance, consultation, and education on crisis interventions, client/family needs and challenges, available resources, and other related matters; promotes positive interactions among family members.
• Makes recommendations to ensure a continuum of care after the initial crisis is stabilized, provides follow‑up support and monitoring, and completes referrals to mental health and/or substance use treatment facilities or other services.
• Advocates for clients and families in the protection of rights; obtains consent for treatment, releases of information, and other necessary forms.
• Completes continuing education to remain current on crisis intervention and response methods, techniques, and best practices. This includes becoming a Delaware Credentialed Mental Health Screener (DE‑CMHS) and completing necessary continuing education to maintain this credential.
• Prepares and submits summaries and reports that clearly and accurately document each case, resulting action/intervention, and other relevant information in compliance with state and federal requirements.
• Uses automated information systems and computer software to research, review, analyze, document, and report on health/human services information.
• May participate in community projects and community outreach, including providing mental health support during and following a community or statewide disaster.
• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• Performs other related duties as required.

Job Requirements

• Possession of a Bachelors’ degree or higher in Behavioral or Social Science or related field.
• One year of experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual’s human service needs using effective counseling or interviewing techniques as well as other available resources such as service plans or case management systems.
• One year of experience in providing crisis intervention services, clinical treatment, counseling, or determining eligibility for services or benefits as part of a treatment team.
• One year of experience in narrative report writing.

Additional Posting Information

Incumbents working four or more hours of work between the hours of 6:00 p.m. and 8:00 a.m. the following day will receive 5% shift differential pay.

• A writing sample will be requested at the time of interview.
• This posting may be closed on or before (09/4/2026) upon filling the vacant position(s).

Conditions of Hire

This position is classified under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.

• Pre‑employment drug testing: upon a conditional offer, the applicant must undergo pre‑employment drug testing as part of the hiring process.
• Criminal background check: a satisfactory criminal background check is required as a condition of hire.

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources. DHSS does not provide employment‑based sponsorship. All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Benefits

To learn more about the comprehensive benefit package please visit https://dhr.delaware.gov/benefits/

Equal Opportunity

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.