Crisis Program, Senior Manager

Socket.dev; Wilmington (DE); On-site; USD 120,000 - 160,000; Full time

Job summary

Socket.dev is seeking a Crisis Program Senior Manager in Delaware to supervise 24/7 crisis services, including a call center, mobile response, and bed stabilization programs. The role emphasizes clinical integrity, leadership, and rapid decision-making for high-risk youth, with a strong focus on risk assessment and prevention.

The position requires a Master’s degree with licensure eligibility, Delaware clinical licensure, and extensive post-licensure supervisory and crisis intervention

Qualifications

• Master’s degree qualifying for licensure in a clinical field.
• Delaware licensure for social work, psychology, counseling is required or expected.
• Minimum 7 years post-licensure clinical experience, preferably in child and family interventions.
• Minimum 5 years post-licensure supervisory experience.
• Minimum 5 years in suicide risk prevention/ intervention training.
• Valid driver’s license and clean driving record.

Responsibilities

• Oversee 24/7 crisis programs including crisis call center, mobile response and crisis bed stabilization.
• Supervise Crisis Clinical Coordinators, Call Center Supervisors and Crisis Bed Stabilization staff.
• Develop and promote new crisis services and ensure contract and fee management.
• Ensure program compliance with accreditation standards and reporting requirements.
• Coordinate community partnerships to address crisis intervention needs.

Skills

Diagnostic & psychotherapeutic

Psychological intervention techniques

Risk assessment & suicide prevention

Treatment services documentation

Employee management & leadership

Adaptability & continuous improvement

Education

Master’s degree with licensure eligibility

Delaware clinical licensure (SW/psychology/counseling)

Job description

Summary/objective

Under the supervision of the Chief Clinical Officer, the Crisis Program Senior Manager is responsible for administering theprogrammaticoperations, including project/programdevelopment, contract and feemanagement,overall crisis staffsupervision, programmonitoringand reporting,andthe development of new program opportunities. Additionally, is responsible for promoting the missionandprovidingvision,aswellasdictatingthefutureofthecrisisprogram.Theincumbent is responsible for ensuring the operations of the 24/7 Crisis Call Center, Mobile Youth Crisis ResponseProgram,andCrisisBedStabilizationProgram(CBSP)remainoperationalatalltimes to serve high risk populations with concerns for safety. The incumbent is responsible for rapid responses and decision making related to high-risk situations involving children and youth.

Essentialfunctions:

Program Administration

• Provides direct supervisionof Crisis ClinicalCoordinatorsand Call Center Supervisortoensurecrisisservices are providedwithclinicalintegritythatkeepssafety,riskfactors,andbestpractices in24/7 crisis intervention at the forefront of all decisions made and services provided. Ensure program policies, procedures and expectations are met.
• Provides direct supervision of Crisis Bed Stabilization Coordinator/Therapist to ensureCrisisBedStabilizationProgramisoperationalatalltimestoensuresafetyof clients, minimize risk factors and provide care integrity. Ensure program policies, procedures and expectations are met.
• Engagesinplanningandprogramconception,includingthedevelopmentofother24/7 and risk preventative services that keep children and families in the community safe
• Implements,supports,andoverseesthehigh-intensityservicesprovidedinsubprograms that are established under the umbrella of crisis services. These programs consist of services that support youth at high to moderate risk for suicide, harm to others, significant instability following a traumatic event, or at risk of being removed from their home environment due to behavioral dynamics. All subprograms also require quick decision-making and turn-around time for services rendered.
• Coordinatesexpeditedcommunitycrisisresponsesasneededduetoemergency traumatic/loss events that occur impacting youth in Delaware.
• Maintainsmonthlydataandcompletemonthlyandquarterlyreportingdocumentation about statewide crisis services and subprograms.
• Oversees the case management and clinical documentation processes with Clinical Coordinatorstoestablishprocedures,ensuringrapidcompletionofcrisisdocumentation, monitor chart completeness and case confidentiality.
• Collaborates with community partners to address needs or concerns related to crisis intervention services. Community partners include schools, emergency departments, psychiatricinpatientfacilities,pediatricoffices,policedepartments,youthmentalhealth service programs, etc.

• Ensuresprogramcompliancewithagencyandaccreditationstandards.
• Ensuresthatallcontractgoalsandobjectivespertinenttotheprogramaremet.
• Establishesandmaintainsprocessesofeffectiverecruitmentofpersonnel.

Clinical Oversight

• Provides direct supervision and clinical oversight of documentation of crisis clinicians, subprogramclinicians,andcallcentercliniciansasneededwhendirectsupervisorsare unavailable or for licensure purposes.
• ProvidedirectsupervisionofCrisisClinicalCoordinators and Crisis Bed Stabilization Coordinator/Therapistandassistthemindevelopment of leadership and clinical supervisory skills.
• Intervenesdailyincomplexsituationsthatrequireadditionalclinicaljudgementto determine a path forward to keep children and others safe.

• ParticipatesinClinicalOn-CallSupervisorRotation

• Providestrainingrelatedtobestpracticesinyouthsuicideprevention,intervention,and postvention.

General Responsibilities

• Participates in professional development and learning activities related to best practices in crisis services, risk prevention, suicide prevention, clinical supervision, and other clinically relevant training.

• Adherestoprofessionalcodeofethicsandconduct.
• Maintainsflexibilitytomeettheneedsofa24/7crisisprogram.
• Communicateseffectivelyandprofessionallywithallstakeholders.
• DemonstratescontinuouscommitmenttoDGS’corevalues.

Competencies/Capabilities:

• Diagnostic&psychotherapeuticservicesrelatedtocrisisintervention
• Psychologicalinterventiontechniques

• Riskassessment,suicidepreventionandintervention,andbestpracticesincrisis intervention services

• Treatmentservicesauthorizations&documentation.Processdesignandimprovement.
• Employeemanagement/leadershiptoincludeteambuildingandconflictmanagement
• Adaptability/continuous improvement

Supervisoryresponsibilities:CrisisClinicalCoordinators, Crisis Bed Coordinator/Therapist, Call Center Supervisor

Workenvironment:Officebased,Partialtelecommutingwithapproval

Physicaldemands:

• Prolongedperiodsofsittingatadeskandworkingonacomputer
• Mayberequestedtoliftupto15poundsperiodically

Travelrequired:Betweensitesasneededforsupervision,meetings,etc.

Minimumqualifications:

• Master’s Degree which qualifies for licensure in the state of Delaware as a Licensed Clinical Social Worker (LCSW), License Professional Counselor of Mental Health (LPCMH),LicensedMarriageandFamilyTherapist(LMFT),orLicensedPsychologist.

• PossessDelawareClinicalLicensure(socialwork,psychology,counseling)

• Minimumof7yearspostlicensure clinicalexperiencepreferablywithinanevidenced- based or evidenced-informed child and family interventions program

• Minimumof5yearspostlicensuresupervisoryexperience
• Minimumof5yearsofeducation/traininginsuicideriskpreventionandintervention
• Validdriver’slicenseandsatisfactorydrivingrecord

Preferredqualifications:

• ApprovedClinicalSupervisordesignation
• 12 hours Clinical Supervision training