Crisis Prevention & Care Team Specialist

Wesley Health Centers - JWCH Institute, Inc.; Los Angeles (CA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid time off

13 paid holidays

401(k) plan

Mileage reimbursement

Life insurance & AD&D

Job summary

JWCH Institute, Inc. in Downtown Los Angeles seeks a Care Team Specialist/Crisis Prevention Specialist to engage clients, promote safety, and support recovery in a 24/7 setting.

You will work with a multidisciplinary team, apply harm reduction and trauma-informed care, and lead front desk operations while ensuring confidentiality and emergency readiness. Bilingual English/Spanish preferred.

Qualifications

• High school diploma or equivalent required.
• Experience working with homeless individuals.
• Ability to de-escalate tense situations verbally.
• Certification in non-violent crisis intervention preferred.
• Ability to remain calm in high-stress situations.
• Knowledge of security and emergency response procedures.
• Strong written and verbal communication skills.
• Bilingual English/Spanish preferred.

Responsibilities

• Establish positive rapport with clients and promote well-being.
• Demonstrate harm-reduction and trauma-informed care.
• Perform safety checks and non-violent de-escalation as needed.
• Monitor floors and manage front desk sign-in/out.
• Escort clients to appointments and document incidents.
• Maintain confidentiality and report issues to supervisor.
• Support crisis protocols and emergency responses.

Skills

De-escalation techniques

Crisis Intervention certification

Communication with homeless population

Bilingual (English/Spanish) preferred

Extended shifts willingness

Education

High school diploma or equivalent

Job description

JWCH Institute, Inc. in Downtown Los Angeles seeks a Care Team Specialist/Crisis Prevention Specialist to engage clients, promote safety, and support recovery in a 24/7 setting.

You will work with a multidisciplinary team, apply harm reduction and trauma-informed care, and lead front desk operations while ensuring confidentiality and emergency readiness. Bilingual English/Spanish preferred.