Care Team Specialist - Per-Diem

Wesley Health Centers - JWCH Institute, Inc.; Los Angeles (CA); On-site; USD 27,552,000 - 38,573,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid time off

13 paid holidays

401(k) plan

Mileage reimbursement

Life insurance & AD&D

Job summary

JWCH Institute, Inc. in Downtown Los Angeles seeks a Care Team Specialist/Crisis Prevention Specialist to engage clients, promote safety, and support recovery in a 24/7 setting.

You will work with a multidisciplinary team, apply harm reduction and trauma-informed care, and lead front desk operations while ensuring confidentiality and emergency readiness. Bilingual English/Spanish preferred.

Qualifications

• High school diploma or equivalent required.
• Experience working with homeless individuals.
• Ability to de-escalate tense situations verbally.
• Certification in non-violent crisis intervention preferred.
• Ability to remain calm in high-stress situations.
• Knowledge of security and emergency response procedures.
• Strong written and verbal communication skills.
• Bilingual English/Spanish preferred.

Responsibilities

• Establish positive rapport with clients and promote well-being.
• Demonstrate harm-reduction and trauma-informed care.
• Perform safety checks and non-violent de-escalation as needed.
• Monitor floors and manage front desk sign-in/out.
• Escort clients to appointments and document incidents.
• Maintain confidentiality and report issues to supervisor.
• Support crisis protocols and emergency responses.

Skills

De-escalation techniques

Crisis Intervention certification

Communication with homeless population

Bilingual (English/Spanish) preferred

Extended shifts willingness

Education

High school diploma or equivalent

Job description

Location: San Julian Oasis Recuperative Care Center, Downtown Los Angeles, CA (Skid-Row)

Position Purpose: Under direction of the Care Team Supervisor, the Care Team Specialist/Crisis Prevention Specialist will be participating in a multi-disciplinary team, contributing to client engagement, retention, safety and support. The position will interact with staff and clients as a care team member by building rapport and fostering a sense of community. The ideal candidate will have previous experience working with the homeless population in some capacity. The candidate would also have an understanding of de-escalation methods, techniques, and have a firm yet non-aggressive approach with the clients of the SJO-RCC Program.

Principal Responsibilities

• Performs job functions as prescribed by established policies and procedures within defined scope of education, training and responsibilities
• Establish a positive rapport with clients and express a concern for their well-being.
• Demonstrate understanding and practice harm reduction methods.
• Demonstrate understanding of trauma-informed care.
• Demonstrate non-violent restraint methods, if needed and only as an absolute last resort.
• Monitor the floors by walking corridors and perimeter of the building.
• Maintain a front desk sign in/out sheet for clients, as well as visitors.
• Search clients and/or visitors belongings when they enter the building.
• Assist with clients’ room searches and/or temperature control, as needed.
• Act as floor lead during fire drills and real emergencies, and as lead in performing necessary chair evacuations.
• Document any client and/or client-staff incidents and submit to supervisor in a timely manner.
• Answer front desk phone, as needed.
• Ability to follow all crisis protocol.
• Escort clients to appointments when needed.
• Use appropriate de-escalation techniques and seek assistance when required.
• Demonstrate understanding and awareness of substance abuse and/or negative behavioral health symptoms.
• Must be able to work extended shifts when emergency situations warrant in a 24 hour 7 day a week setting.
• Flexibility to adjust with a multiple schedule change, shift change, and days off. Work schedule is subject to change periodically based on the number of Care Team Specialists.
• Maintains confidentiality at all times.
• Self-identifies potentially unsafe systems/processes/situations and takes initiative to report to the supervisor,
• Performs other duties and tasks as may be required or assigned.

Physical Demands

• Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Climb stairs, ramps, or ladders occasionally during shift.
• Must be able to kneel, squat, bend for any duration of time and run if needed.
• Occasionally bend/twist at waist/knees/neck to perform various duties, including lift or carry up to 80 lbs.
• Constant use of hands, arms and fingers in reaching/handling/grasping while using radio, phone, notepad, writing reports and other administrative tasks.

Requirements

• Minimum high school diploma or equivalency
• Strong ability to communicate with homeless individuals who are actively participating in substance abuse and other factors related to homelessness
• Ability to assess and calmly manage tense situations, using verbal de-escalation techniques to diffuse conflicts before they escal
• Experience or certification in non-violent crisis intervention (e.g., CPI, MOAB, or equivalent) to handle confrontational or potentially aggressive individuals safely.
• Ability to remain calm and composed in high-stress situations.
• Knowledge of security protocols and procedures.
• Familiarity with emergency response protocols.
• Experience handling confidential documents and detail-oriented
• Ability to use email, database program(s) of agency and working knowledge of word processing (Microsoft Word) and spreadsheet programs
• Effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel, general public and patients in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines
• Bilingual (English/Spanish) preferred
• All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19

Employee Benefits

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement
• Short- and long-term disability plans (LTD/STD)
• Life insurance policy & AD&D, and more!

JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.