Crisis Line Training Coordinator

Didi Hirsch Mental Health Services; Los Angeles (CA); Hybrid; USD 65,000 - 74,000; Full time

Job summary

Didi Hirsch Mental Health Services is seeking a Crisis Line Training Coordinator to design and deliver onboarding and training for volunteer and staff crisis counselors. You will ensure alignment with suicide prevention best practices and collaborate with clinical supervisors to support counselor development and readiness.

The role requires on-site and travel as needed, with a hybrid work arrangement in the Century City area of Los Angeles.

Qualifications

• Minimum two years in a mental health-related position, including at least three years on a crisis line.
• Experience facilitating trainings and working with volunteers preferred.
• Working knowledge of HIPAA, DMH and related regulations.
• Strong verbal and written communication with excellent organizational skills.

Responsibilities

• Coordinates staff and volunteer crisis line training programs: scheduling, curriculum delivery, live-call modeling, debriefs and role-plays.
• Supports volunteer recruitment and onboarding in partnership with Volunteer Coordinators and HR.
• Tracks training effectiveness, provides coaching, and escalates concerns as needed.
• Develops and maintains training content, including manuals, handouts and scenarios.
• Coordinates continuing education and Lunch & Learn sessions with Quality Improvement.

Skills

Crisis line experience

Training coordination

Volunteer training

Team collaboration

Communication

Education

High School diploma or equivalent

Tools

Microsoft Office

Word processing

Spreadsheets

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Crisis Line Training Coordinator

• Posted on November 3, 2026

Locations

Showing 1 location

Olympic 8804 Los Angeles, CA 90067, USA

• Manager
• Full-Time
• Requisition #: CRISI006107

Description

Crisis Line Training Coordinator (Olympic Suicide Prevention Center)

This is a hybrid position based in Century City, CA. Candidates must be based in Southern California and available to be on-site and travel as needed.

The pay range for this role is $64,560-74,244 annually.

Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 290,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible.

Summary

As a Crisis Line Training Coordinator, you will design and deliver onboarding and training programs for new volunteer and staff crisis counselors, ensuring alignment with best practices in suicide prevention and crisis intervention. You will facilitate interactive training sessions, provide coaching and feedback, and collaborate closely with clinical supervisors and program leadership to support counselor development and readiness. As a key point of contact for new team members, you will help create a welcoming and supportive onboarding experience while preparing a skilled, compassionate frontline workforce to respond effectively to individuals experiencing emotional distress.

Primary Duties

• Coordinates all facets of the staff and volunteer crisis line training programs which includes: scheduling lectures and activities, delivering curriculum, modeling live calls, facilitating debriefs, leading role plays, and performing other related training coordination tasks.
• Supports the volunteer recruitment and onboarding process which includes reviewing volunteer applications, conducting interviews, collaborating with Human Resources on background clearance, and processing onboarding paperwork, in partnership with Volunteer Coordinators.
• Tracks and evaluates staff and volunteer performance throughout training, following up on concerns and providing coaching and documentation as needed; escalates concerns to the designated Program or Volunteer Coordinator as appropriate.
• Collaborates with Program and Volunteer Coordinators on post-training support plans for counselors, including targeted retraining, role plays, performance coaching, and strategies for on-shift support.
• Develops and maintains the training content including manuals, handouts, role play scenarios, lecture materials, and experiential learning activities identifying opportunities for changes or improvements based on feedback.
• Coordinates continuing education programming, by working with Quality Improvement to track compliance with annual training requirements and facilitating Lunch & Learn in-service presentations.
• Provides ongoing training to staff and volunteers.
• Serves as a trainer of ASIST and SafeTalk as needed.
• Maintains training related paperwork, training statistics, and training related follow-up.
• Collaborates with internal departments such as Quality Improvement, Wellness, Curriculum Design & Development, and Outreach to ensure training is up-to-date, culturally responsive, and in alignment with agency and community needs.
• Participates in weekly supervision, team meetings, and climate survey reviews, offering feedback and proposing solutions to leadership based on program needs and volunteer/staff concerns.
• Maintains current suicide prevention knowledge and best practices through literature review and attendance of workshops and seminars.

Position Requirements

• High School diploma or equivalent.
• Minimum two years of experience working in a mental health-related position, including at least three years of crisis line of support hotline experience.
• Previous experience facilitating trainings and working with volunteers preferred.
• Working knowledge of mental health services and suicide prevention services.
• Working knowledge of Agency policies and procedures, HIPAA, DMH, Department of Social Services, and other state, federal regulations related to outpatient and crisis line services.
• Advanced skills to present ideas, information, and viewpoints clearly, both verbally and in writing.
• Superior organizational skills to manage multiple projects simultaneously.
• Effective collaboration and relationship building skills.
• Telephone and personal computer skills including word processing, spreadsheets, and other related software.
• Ability to use analysis, experience, and judgment to make effective decisions.

Our Vision

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Our Mission

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

CORE VALUES

Excellence:We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.

Diversity & Inclusion:We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging.

Equity:We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society.

Well Being:We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.

Advocacy:We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all.

Community Engagement:We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.

#LI-LR1 #LI-Hybrid

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.