Part Time – Crisis Advocate (Rotating Weekend Days)

FRIENDS, Inc.; West Bend (WI); On-site; USD 22,730 - 23,419; Part time

Job summary

FRIENDS, Inc. in West Bend, Wisconsin is looking for a part-time Crisis Advocate to provide crisis intervention and shelter support during weekend shifts. This role involves answering the 24/7 crisis hotline, supporting survivors of domestic violence, and ensuring a safe shelter environment.

The ideal candidate will have a high school diploma, a year of relevant experience, and excellent communication skills. The position requires a commitment to maintaining a structured, respectful community within the shelter.

This is a frontline position scheduled every other weekend with pay ranging from $16.50 to $17.00 per hour.

Qualifications

• One year experience serving survivors of domestic violence and/or sexual assault.
• Excellent communication skills; cultural competence and ability to interact with diverse populations.
• Strong self-motivation and organizational skills to manage diversified tasks.

Responsibilities

• Provide trauma-informed crisis intervention and support shelter operations.
• Answer and respond to the 24/7 crisis hotline.
• Document all hotline calls and client interactions accurately.

Skills

Crisis intervention

Communication skills

Cultural competence

Organizational skills

Decision making

Education

High School Diploma

Tools

Osnium database

Computer

Job description

The PT Crisis Advocate – Rotating Weekend Day is a frontline, primarily solo‑shift position responsible for providing trauma‑informed crisis intervention, shelter support, and ensuring the overall safety and functionality of the emergency shelter during weekend day hours. This position is scheduled every other weekend.

This role serves as the primary point of contact for the 24/7 crisis line, supports survivors of domestic violence, sexual violence, stalking, and human trafficking, and maintains a safe, respectful, and structured communal living environment. The advocate must be able to work independently, make sound decisions in real time, and balance crisis response with ongoing shelter operations.

Job Type: Part Time/ Every Other Weekend

Pay: From $16.50-$17.00 per hour

Standard weekend day coverage is Saturday: 8am-8pm and Sunday: 8am-8pm

Position requires overnight, weekend, and holiday hours. Opportunity to pick up additional shifts can be available.

Essential Functions

Crisis Intervention & Hotline Support

• Answer and respond to the 24/7 crisis hotline using trauma‑informed, survivor‑centered practices
• Assess immediate safety needs and provide emotional support, safety planning, and referrals
• Determine appropriateness for shelter services, including conducting pre‑screenings and intake processes
• Provide appropriate referrals when shelter is unavailable or not the best fit
• Maintain clear boundaries and redirect calls outside the scope of domestic/sexual violence services

Shelter Operations & Client Support

• Serve as the primary staff on‑site during second shift, ensuring safety and structure of the shelter environment
• Support residents in a communal living setting while maintaining trauma‑informed boundaries
• Complete shelter intakes, discharges, and required documentation
• Facilitate or support evening house meetings and address communal living concerns
• Supports case management plan developed by the DV/SV or SV Advocate by offering support and resources.

Safety, Monitoring & Crisis Response

• Maintain awareness of the shelter environment, including monitoring security systems and cameras
• Conduct regular safety checks and respond to any safety concerns on‑site
• Utilize de‑escalation techniques in response to conflict or heightened emotional situations
• Respond appropriately to incidents, including contacting law enforcement when necessary
• Uphold confidentiality and victim/advocate privilege at all times
• Complete security walk and checklist every PM shift.

Documentation & Communication

• Accurately document all hotline calls, client interactions, and services in the agency database (Osnium)
• Maintain communication logs to ensure continuity across shifts
• Participate in shift exchanges and provide clear updates to incoming staff
• Complete all required paperwork, reports, and data entry by the end of each shift

Facility Maintenance & Daily Tasks

• Maintain a clean, organized, and welcoming shelter environment
• Complete daily shift tasks, including cleaning, organizing donations, and general upkeep
• Support room turnovers, including preparing spaces for new residents

Team & Organizational Support

• Attends monthly all staff meeting, CA meeting, and updates with Supervisor as requested
• Attend staff meetings and participate in ongoing training
• Support agency events and community initiatives as needed
• Represent FRIENDS, Inc. in a professional and mission‑aligned manner
• Perform additional duties as assigned

POSITION REQUIREMENTS

Education/Certification

Required

High School Diploma

Valid Driver’s License and proof of insurance

Experience

Required

One year experience serving survivors of domestic violence and/or sexual assault

Excellent communication skills; cultural competence and the ability to interact with diverse populations.

Strong self‑motivation and organizational skills to manage a variety of diversified tasks in a timely manner.

Technology Savvy

ESSENTIAL JOB FUNCTIONS

Working Conditions Rarely (R) Occasionally (O) Frequently (F)

• Indoor
• Outdoor
• Loud Noises
• Fumes

Mental Demands Rarely (R) Occasionally (O) Frequently (F)

• Problem Solving
• Make Decisions
• Supervise
• Interpret Data
• Organize
• Read/Write

Office Equipment Rarely (R) Occasionally (O) Frequently (F)

• Telephone
• Computer
• Fax Machine
• Copier

Physical Demands Rarely (R) Occasionally (O) Frequently (F)

• Standing
• Sitting
• Lifting (Max 40 pounds)
• Carrying
• Walking
• Driving

KEY PERFORMANCE INDICATORS

KPI EVIDENCE OF ACHIEVEMENT

• All hotline logs, client interactions, and required documentation are completed accurately in Osnium by the end of each shift.
• 100% of calls and interactions documented before shift end.
• Minimal corrections needed from supervisor review.
• Clear, thorough, and objective notes that support continuity of care.

• Provides consistent, trauma‑informed, survivor‑centered support to hotline callers and shelter residents.
• Demonstrates appropriate use of validation, safety planning, and non‑judgmental communication.
• Effectively de‑escalates situations when safe to do so.
• Maintains professional boundaries while supporting client autonomy.
• Positive supervisor observation and/or client feedback (when available).

• Maintains a safe, structured, and functional shelter environment during solo shift coverage.
• Completion of all daily shift tasks and security checks each shift.
• Timely and appropriate response to incidents, conflicts, or safety concerns.
• Proper use of protocols (e.g., admissions, violations, crisis response).
• Shelter remains clean, organized, and operating smoothly.

• Ensures clear, timely, and effective communication to support seamless transition between shifts.
• Thorough and accurate communication log entries.
• Effective verbal/written shift exchanges.
• Proactive communication of incidents, concerns, or incomplete tasks.
• Minimal breakdowns in continuity of care between shifts.