Crisis Intervention Specialist - Part-time, Swing

Northwest Human Services, Inc.; United States; On-site; USD 28,000 - 34,000; Part time

Job summary

Northwest Human Services is seeking a part-time Crisis Intervention Specialist to join our 24/7 Crisis & Information Hotline team in Salem, Oregon. You will provide immediate emotional support to individuals in distress, conduct risk assessments, and offer brief counseling over the phone.

Responsibilities include creating safety plans, connecting clients to appropriate services, and offering follow-up care and advocacy based on each client’s needs.

Qualifications

• Bachelor's degree or 3 years relevant work/education/experience.
• Ability to work well in an integrated team.
• Understanding of Trauma-Informed Care models.
• Ability to practice self-reflection.

Responsibilities

• Provide immediate emotional support to distressed individuals.
• Conduct risk assessments and safety planning.
• Offer brief phone counseling and connect to resources.
• Serve as after-hours crisis support for partners.

Skills

Bachelors degree

QMHA eligibility

Team collaboration

Trauma-informed care

Self-reflection

Education

Bachelor's degree in social work or behavioral health

Job description

Job Description

Salary: DOE: $19.90-$24.85

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers. As a Community Health Center we value a culture of belonging, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony.

CRISIS INTERVENTION SPECIALIST

Location: Salem OR 97304

Position Status: Part-time (24 hours/week; 3 shifts of 8 hours)

Number of Hires: 1

Shifts Available: Swing shift, hours are between 4:00 PM 12:00 AM (Midnight)

Northwest Human Services (NWHS) is seeking compassionate and dedicated individuals to join our Crisis & Information Hotline Team. This vital role within our 24/7 program offers immediate crisis intervention, resources, and support to individuals in urgent need. If youre passionate about mental health, excel in fast-paced environments, and are eager to make a meaningful difference in your community, this position may be a perfect fit for you.

POSITION OVERVIEW:

As a Crisis Intervention Specialist, you provide immediate emotional support to people experiencing distress, suicidal thoughts, or looking for mental health resources. You conduct risk assessments, offer brief counseling over the phone, create safety plans, and connect clients to appropriate services. This role supports all 988 calls in Marion and Polk counties and serves as after-hours crisis support for various community partners. Specialists also offer follow-up care and advocacy based on each clients needs. Candidates must be eligible to obtain/maintain a QMHA-R level certification. (Certifications - MHACBO).

QUALIFICATIONS:

• Bachelors degree in social work or behavioral health sciences field, or combination of at least three years relevant work, education, training, or experience.
• Demonstrated ability to work effectively as a member of an integrated team.
• Demonstrated ability to use appropriate problem-solving and decision-making skills while working with individuals who may be very escalated or experiencing acute crisis.
• Understanding of Trauma-Informed Care models.
• Demonstrated ability to practice self-reflection

JOB REQUIREMENTS:

• Work some holidays and weekends.

• This is an onsite position.
• Due to the nature of the position, there are no scheduled lunch breaks. As a 24/7 program, the role requires flexibility in managing breaks and meals during shifts. Employees are expected to remain on-call for client support throughout their shift.

This position is supported in part by the Behavioral Health Workforce Initiative (BHWI) Grant, an initiative designed to strengthen and expand the behavioral health workforce. Eligible employees may have access to grant-funded education, training, and professional development opportunities to support career advancement. Education funding is subject to grant guidelines and eligibility requirements. Candidates selected for an interview are encouraged to inquire about these opportunities to learn more.

ABOUT OUR CRISIS & INFORMATION HOTLINE:

Our Crisis & Information Hotline operates 24 hours a day, 7 days a week, 365 days a year. Our goal is to foster the life-affirming part of each caller and to empower them to maintain or improve their quality of life. The Hotline is a member of the National Suicide Prevention Lifeline, and is accredited by the American Association of Suicidology, meaning we are held to the highest national standards for suicide intervention services. Learn more about our Hotline here: http://www.northwesthumanservices.org/Hotline.html

All candidates who receive a written offer of employment will be required to undergo a criminal records check.

Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.