Crisis Intake Case Manager (PES/CSU)

Claratel Behavioral Health; Decatur (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

Claratel Behavioral Health in metropolitan Atlanta, Georgia, seeks a Case Manager (Paraprofessional) to provide direct client support across PES and CSU. You will engage clients at intake, coordinate treatment plans, and assist with discharge planning and community linkages.

The role emphasizes trauma-informed, recovery-oriented, client-centered care, with collaboration across multidisciplinary teams and adherence to documentation standards.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Human Services, or a related field.
• Strong de-escalation and behavioral management skills.
• Excellent communication, interpersonal, and conflict resolution skills.

Responsibilities

• Greet and engage clients presenting to PES, including walk-ins, law enforcement drop-offs, and emergency referrals.
• Collect demographic, psychosocial, and insurance information at intake.
• Obtain and record vital signs; screen for immediate safety risks and medical/psychiatric needs.
• Support clinicians and nurses in determining acuity and appropriate level of care.
• Complete discharge documentation and ensure all authorizations and referrals are submitted timely.

Skills

Vital signs

De-escalation

Documentation

Communication

Education

Bachelor's degree in Social Work, Psychology, Human Services, or a related field

Tools

EHR systems

Job description

Claratel Behavioral Health in metropolitan Atlanta, Georgia, seeks a Case Manager (Paraprofessional) to provide direct client support across PES and CSU. You will engage clients at intake, coordinate treatment plans, and assist with discharge planning and community linkages.

The role emphasizes trauma-informed, recovery-oriented, client-centered care, with collaboration across multidisciplinary teams and adherence to documentation standards.