Crisis-Impact Basic Needs Case Manager

Centre Helps; State College (Centre County); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) retirement match

Flexible spending account

Job summary

Centre Helps in Centre County, PA is seeking a compassionate Basic Needs Case Manager (BNCM) to support individuals in crisis. You will assess needs, create action plans, and connect clients with housing, food, utilities, and budgeting resources.

This full-time, on-site role requires empathy, advocacy, and strong record-keeping, with occasional evenings/weekends. You will supervise volunteer hotline counselors and collaborate with local partners to close service gaps.

Qualifications

• Bachelor’s Degree in related field and one year’s experience OR equivalent experience.
• Ability to work with minimal supervision and manage fiscal responsibilities.
• Experience in program management.
• Proactive and diligent problem-solving ability.
• Empathy and compassion.

Responsibilities

• determine eligibility for program services and create an action plan
• advocate on behalf of client to vendors and private charities
• refer to services that meet the needs of the client
• provide emotional support and budget counseling
• network and engage with other community supports to close the service gap

Skills

Empathy

Problem-solving

Budget counseling

Advocacy

Education

Bachelor’s Degree in related field

Job description

Centre Helps in Centre County, PA is seeking a compassionate Basic Needs Case Manager (BNCM) to support individuals in crisis. You will assess needs, create action plans, and connect clients with housing, food, utilities, and budgeting resources.

This full-time, on-site role requires empathy, advocacy, and strong record-keeping, with occasional evenings/weekends. You will supervise volunteer hotline counselors and collaborate with local partners to close service gaps.