Crisis Helpline Responder (Laos)

Intellect; United States; À distance; USD 25 000 - 39 000; Temps partiel

Résumé du poste

Intellect seeks a Crisis Helpline Responder for remote, part-time work in the United States. You will provide compassionate support to individuals in distress, conduct risk assessments, and connect callers with emergency services or resources. Local language fluency is preferred, and the role requires 1–3 years of helpline experience.

The position emphasizes emotional resilience, professional documentation, and dedicated crisis support across shifts.

Qualifications

• 1–3 years of helpline experience (paid or volunteer).
• Fluency in Lao and English; additional languages are a plus.

Responsabilités

• Respond to crisis hotline calls with empathy and professionalism.
• Provide evidence-based crisis counseling and de-escalation support.
• Conduct risk assessments and arrange emergency services or referrals when required.
• Maintain accurate and confidential call documentation.
• Develop tailored crisis management and safety plans.
• Ensure smooth handovers between shifts.
• Dedicate each shift exclusively to Intellect crisis support services.

Connaissances

Empathy

Calm under pressure

Bilingual Lao/English

Crisis counseling

Description du poste

Be the Voice That Makes a Difference.

As a Crisis Helpline Responder, you’ll provide immediate, compassionate support to individuals experiencing distress or crisis. Your work will directly contribute to safety, stabilization, and connection to life-saving resources.

This is a remote, part-time role with flexible scheduling. Local language fluency is preferred, but all qualified, mission-aligned candidates are encouraged to apply.

Why This Role Matters

You’ll serve as a lifeline for individuals facing suicide risk, self-harm, and acute emotional crises—making a real, immediate impact every shift.

Responsibilities

• Respond to crisis hotline calls with empathy and professionalism
• Provide evidence-based crisis counseling and de-escalation support
• Conduct risk assessments and arrange emergency services or referrals when required
• Maintain accurate and confidential call documentation
• Develop tailored crisis management and safety plans
• Ensure smooth handovers between shifts
• Dedicate each shift exclusively to Intellect crisis support services
• 1–3 years of helpline experience (paid or volunteer)
• Proven ability to manage high-risk situations
• Emotional resilience and calm decision-making under pressure
• Fluency in Lao and English; additional languages are a plus