Crisis First Aid Responder I

Pacific Clinics; San Jose (CA); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

License differential 8% for LMFT/LCSW/

Bilingual differential up to 7.5%

401K employer match up to 4%

Benefits eligibility starts day one

Job summary

Pacific Clinics is seeking an EMT‑certified field responder for the TRUST program in California. The role supports Mobile Mental Health Evaluation, crisis response, and outreach in county-supplied vehicles.

Duties include initial crisis screenings, basic first aid, and coordination with a multidisciplinary team. Responsibilities cover driving, de-escalation, documentation, HIPAA compliance, and linkage to community supports within a dynamic field environment.

Qualifications

• High School Diploma or GED required; one year of related behavioral health experience or emergency response
• EMT credentialed in California
• Volunteer experience will be considered

Responsibilities

• Respond to field-based crisis with TRUST multidisciplinary team
• Drive mobile field team van to various locations
• Provide primary medical/psychiatric screening within training scope
• Provide basic first aid within training scope
• Screen/test for COVID-19 and record vital signs for transport
• Provide crisis de-escalation and stabilization in the community
• Participate in community outreach events
• Complete incident reports and call summaries
• Maintain confidentiality and HIPAA compliance
• Transport clients to appropriate level of care
• Maintain vehicle and perform routine checks
• Report accidents or incidents promptly
• Complete required trainings and evaluations
• Attend departmental meetings as scheduled
• Maintain high quality, customer-focused service

Skills

Crisis De-escalation

Analytical Thinking

Encouraging Customer Focus

Maintains Safe Environment

Multi-tasking

Organizational Agility

Education

High School Diploma or GED

EMT credential in CA

Job description

Overview

Compensation We Offer

• The initial compensation for this position ranges from $31.40 - $38.61 per hour, depending on experience, location, and internal equity considerations

Possible Additional Compensation (may vary based on position eligibility)

• 8% License Differential for LMFT, LCSW, LPCC, PsyD. and select Peer Certifications
• Possible Bilingual Differentials: Up to 7.5% for qualifying direct service roles; up to $80.00/month flat fee for qualifying non-direct service roles.

Benefits We Offer

• BenefitsEligibilitystarts on day ONE!
• We provide a robust benefits package which includes medical, dental, and vision.
• 401K Employer Match up to4%
• Competitive Time Off Plans

Must meet eligibility requirements based on employment status

About our Program: TRUST

s a Mobile Mental Health Evaluation Team that handles psychiatric emergencies for adults with psychiatric or behavioral distress. The program includes a crisis hotline, mobile mental health response, and follow-up services

Schedule

Sun & Monday 7am-7pm and Tues & Wed 7-3:30pm

This positionis part of a program that has adopted an Alternative Work Schedule (AWS). An AWS is a variation of the standard 5-day/8-hours per day schedule and allows for shifts of no longer than 12 hours per day within a 40-hour workweek without payment of an overtime premium until after the 12th hour in a day or 40 hours worked in a week.

Pay Range

$31.40 - $38.61 per hour

Job Summary

Under supervision is responsible for responding to community-based crisis situations in county provided vehicle as part of the Trusted Response Urgent Stabilization Team (TRUST). Works as part of a multidisciplinary field-based response team, deployed to the community. First Aid Responders will work collaboratively with other crisis responders providing primary and secondary client screenings and basic first aid when appropriate. Additionally, they provide crisis de-escalation, psychoeducation, outreach, and linkage to community supports.

Responsibilities

• Work with TRUST multidisciplinary team to respond to field-based crisis.
• Drive the mobile field team van to and from various locations.
• Provide primary screening focused on medical and psychiatric concerns, not to exceed the scope of training obtained through the American Red Cross Adult CPR/AED/First Aid training.
• Provide basic first aid not to exceed the scope of the American Red Crisis Adult CPR/AED/First Aid training.
• Screen/test for COVID-19 and obtain standard vital signs for any client being transported.
• Provide verbal CPI de-escalation techniques and stabilization services in the community in a clinically and culturally appropriate manner.
• Participate in community outreach events
• Complete documentation including but not limited to, incident reports, call summary reports, community outreach summaries, physical screening forms
• Maintain confidentiality and HIPAA compliance; always protect sensitive data.
• Transport clients to appropriate level of care
• Maintain cleanliness, orderliness, and good working condition of the vehicle, interior, and exterior, using established maintenance criteria; arrange servicing when needed.
• Perform visual inspection of vehicles and complete van binder checklist; check fuel gauge, dashboard warning lights, etc. according to established schedule to ensure continued operation.
• Report all accidents, incidents and/or breakdowns involving vehicle(s) while in use; fill out required forms for insurance purposes and/or Facilities attention.
• Complete all required annual trainings and evaluations
• Participate in weekly, monthly, quarterly department and agency meetings as identified by supervisor.
• Maintain a consistent, high quality, customer-focused service style when conducting business and providing services to staff and clients (internal customers), the general public, and other external customers.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or GED and one (1) year of related behavioral health experience, full-time best practices experience in emergency response, customer service,and intake processing, or equivalent combination of education and experience (two years of relevant experience equals one year of education) to include:
• EMT credentialed in the state of California.
• Volunteer experience will be considered.

Job Competencies

• Crisis De-escalation
• Analytical Thinking
• Encouraging Customer Focus
• Maintains Safe Environment
• Manages Multiple Priorities
• Organizational Agility

Physical Requirements

Must remain physically fit enough to keep clients self-safe. While performing these duties the employee is required to perform the following physical tasks when the need arises:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. This also includes the ability to:

• Move quickly/run
• Drive a car

If program requires, employee must pass an initial physical abilities test (PATS) and be certified in crisis intervention techniques within the first 30 days and annually.

If employed at a Crisis Stabilization Unit, employee is required to perform and pass a Human Performance Evaluation Test at a designated company clinic. This will include testing for: lifting, pushing/pulling, repetitive coupling, static weight, and other required movements. The employee must occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Driving Required May have unsupervised contact with children. Requires full background check and TB Exam. We are an Equal Opportunity Employer, which includes providing reasonable accommodations for individuals with a disability.We will consider for employment, qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.