Crisis Clinical Program Manager

Pacific Clinics; Hollister (CA); On-site; USD 106,000 - 130,000; Full time

Benefits offered by this job

8% License differential

Bilingual differentials up to 7.5%

401(k) employer match up to 4%

Benefits eligibility starts on day ONE

Job summary

Pacific Clinics seeks a compassionate crisis leadership professional to supervise Mobile Crisis Response Team operations in San Benito County. You will oversee clinical staff, ensure culturally competent service delivery, and coordinate with community partners to assess and de-escalate crises.

You will lead training, ensure policy compliance, and drive quality improvement while maintaining audit-ready charts and effective risk management. The role supports urgent, compassionate care 24/7.

Qualifications

• Master's degree in Social Work or related field with 4+ years clinical crisis experience.
• California licensure preferred; crisis intervention certification within 30 days.
• Four to five years experience with children or adults; crisis management.

Responsibilities

• Coordinate services with internal and external providers, including law enforcement.
• Apply advanced clinical knowledge to crisis intervention.
• Ensure involuntary holds initiation according to LPS 5150 procedures.
• Respond to community-based crises and assist with risk management.
• Provide supervision and mentoring in EBPs and quality initiatives.
• Maintain compliant documentation and audit-ready charts.
• Cover scheduling and on-call crisis response as needed.
• Deliver trainings for staff and external partners.

Skills

Leadership

Crisis management

Crisis intervention

Communication

Team management

Education

Master's Degree in Social Work or related field

Job description

Overview

Compensation We Offer

• The initial compensation for this position ranges from $106,022 - $130,394 per year, depending on experience, location, and internal equity considerations

Possible Additional Compensation

• 8% License Differential for LMFT, LCSW, LPCC, PsyD. and select Peer Certifications
• Possible Bilingual Differentials: Up to 7.5% for qualifying direct service roles; up to $80.00/month flat fee for qualifying non-direct service roles.

Benefits We Offer

• BenefitsEligibilitystarts on day ONE!
• We provide a robust benefits package that includes medical, dental, and vision. See our Benefits Page HERE.
• 401 (k) employer match up to 4%
• Competitive Time Off Plans

Must meet eligibility requirements based on employment status

About our Program:

Pacific Clinics provides 24/7 Mobile Crisis Response services for San Benito County residents. Our multidisciplinary Crisis Response Team delivers community-based crisis intervention 24 hours a day, 7 days a week, 365 days a year, helping individuals experiencing mental health or behavioral health crises.

Our team responds with compassion, professionalism, and a person-centered approach to de-escalate crises involving individuals who may be experiencing suicidal thoughts, homicidal thoughts, or grave disability. When appropriate, the team also coordinates access to higher levels of care, including hospitalization and other supportive services, to ensure individuals receive the care they need.

Pacific Clinics is seeking compassionate, motivated professionals to join our Mobile Crisis Response Team serving San Benito County. We are looking for individuals who are skilled in crisis intervention, de-escalation, and collaborative, trauma-informed care. This is an opportunity to make a meaningful impact by helping individuals access timely, compassionate care when they need it most.

Schedule

Wednesday-Saturday 8am-6:30pm

Pay Range

106,022 - $130,394 per year

Job Summary

Works within the vision, mission, and philosophy of the agency. Hires, develops, trains, manages, and retains clinical program staff and a clinical team(s) to ensure customer satisfaction and culturally competent service delivery. Functions as the liaison between team and community partners. Provides fiscal stewardship of team, acts as a bridge between fiscal and other departments. Ensures provision of high-quality service by program staff consistent with the scope of practice applicable as a Licensed Practitioner of the Healing Arts as defined by Medi-Cal regulations and the California Welfare & Institutions (W&I) Code. This position will require at times providing back up to the Clinician positions in which will jointly respond with law enforcement officers, participating in crisis assessment and triage including the screening for dangerous situations, weapons and other high risk environmental factors, responsible for crisis de-escalation and stabilization in situations that have the potential for becoming volatile in nature and assisting with transporting/transitioning individuals to the lowest level of care. May require certification in restraint and personal protection protocols.

Responsibilities

• Ensures effective coordination of services for individuals and families with other providers both internal and external, such as local law enforcement, by supporting the development of constructive relationships and problem-solving barriers.
• Applies advanced skill in acquisition and application of clinically related information to effectively intervene with individuals and families in the context of a crisis.
• Functions as a clinical consultant to ensure the initiation of involuntary psychiatric holds are executed in accordance with Laterman Petris Short Act laws.
• Understands and applies multi-modal approaches and perspectives to therapeutic direction and crisis management.
• May respond to community based mental health crisis which may include intervening with individuals actively presenting as a danger to self or others.
• May participate in joint responses with local law enforcement agencies to acute mental or behavior health crisis to support in risk management of potentially adverse incidents
• Ensures and monitors defined outcome achievement for individuals and families, as well as satisfaction levels for adults, youth, families, and referring workers and agencies.
• Provides coaching and mentoring of others in the implementation of EBPs. Leads problem solving interaction and work with external customers.
• Ensures compliance with all policy and procedures including adherence to all licensing, quality, Information Technology (IT), Human Resources (HR), compliance and regulatory standards
• May be required to maintains 24/7 scheduling to ensure coverage for crisis response and may be required to cover shifts or parts of shift as needed.
• Participates in Crisis Continuum on call manager rotation, which may include in person response.
• Maintains audit ready charts and audits charts independently
• Provides observations and feedback to supervisor to monitor and/or modify programs or approaches.
• Provides community and law enforcement-based trainings as needed.
• Ensures staff billable productivity and other revenue related activities meet or exceed revenue forecasts.
• Actively participates in the identification of team opportunities for improvement or identification of deficiencies and in the development of strategies to address or bridge gaps.
• Leads Quality Improvement (CQI) activities and project implementation.
• Ensures effective quality clinical services delivery for assigned individuals and families.
• Provides effective crisis and risk prevention and management
• Culturally responsive to internal and external customers and ensures client and family voice.
• Provides direct services to individuals and families, as support to the direct service staff, to ensure smooth delivery of service to assigned families and youth.
• Provides outreach to the community including education about agency, program and general mental health and crisis response services and resources
• Advocates for system change in relationship to agency service delivery philosophy
• Manages day-to-day operations including utilization of all administrative electronic systems, human, and other resources.
• Works collaboratively with managerial peers to develop and improve program delivery and ensure adherence to fiscal requirements
• Performs other related responsibilities, as assigned, to support specific department/business needs.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Master's Degree (M.A) degree in Social Work or a closely related field (e.g., Marriage, Child and Family Counseling or Psychology) and four (4) or more years of clinical experience with children, or adults, including crisis management experience, or equivalent combination of education and experience (two years of relevant experience equals one year of education) to include:
• Two (2) years of supervised clinical experience with children and or adults.
• Strong leadership and crisis management skills.
• Be certified in crisis intervention techniques within the first 30 days and annually.
• Certified in county of service for LPS 5150 (Welfare and Institutions Code section 5150.00) within 60 days of hire.
• If program requires, employee must pass an initial physical abilities test HPE (Human Performance Evaluation) and be certified in crisis intervention techniques within the first 30 days and annually.

Preferred Qualifications

• Licensed according to California state law (Welfare and Institutions Code section 5600.2).
• Four (4) to five (5) years of clinical experience with children, or adults.
• Crisis management experience preferred.
• Training in domestic violence, physical/sexual child and elder abuse, with the competency to maintain current knowledge related to state, county, and local law.
• Self-defense training to react/respond to harmful and violent physical situations.
• Knowledge of local county rules and regulations from the Department of Social Services or related divisions.
• Experience providing service to individuals with substance use disorders, co-occurring disorders and or unhoused populations.

Highly Desirable Skills

• Experience, knowledge, skills, and abilities with culturally diverse populations.
• Speak, read, and/or write another language.

Job Competencies

• Documents Clearly and Accurately
• Encourages Customer Focus
• Individual Family, Group Therapy and Crisis Response
• Initiative
• Leads Team Performance

Physical Requirements

Must remain physically fit enough to keep clients self-safe. While performing these duties the employee is required to perform the following physical tasks when the need arises: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. This also includes the ability to Move quickly/run Drive a car. If employed at a Neurodevelopment Services location, employee is required to perform and pass a Human Performance Evaluation Test at a designated company clinic. This will include testing for: lifting, pushing/pulling, repetitive coupling, static weight, and other required movements. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Driving Required May have unsupervised contact with children. Requires full background check and TB Exam. We are an Equal Opportunity Employer, which includes providing reasonable accommodations for individuals with a disability.We will consider for employment, qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.