Crisis De-Escalation & Resident Support

Jobtailor; Mather (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Jobtailor is seeking a residential program support staff member in California to explain rules, coordinate daily routines, and ensure safety for residents. You will de-escalate crises, maintain logs, and collaborate with on-site staff while handling housekeeping and clerical duties.

CPR/First Aid within 90 days and a CA driver’s license are required. This role emphasizes teamwork, flexibility in hours, and compassionate engagement with residents facing homelessness, substance use, and

Qualifications

• Ability to communicate and comprehend oral and written instructions.
• General knowledge of homelessness, substance abuse, young adults, minorities, and persons with disabilities
• Ability to use interventions for clients with varying needs and functioning levels
• Flexibility to work irregular hours
• Willingness to function as a team member
• CPR and First Aid training within 90 days of employment, with recertification as necessary
• Annual TB testing
• Valid California driver’s license required to operate VOA vehicles
• Teamwork skills
• Oral and written communication skills
• Ability to de-escalate crises and assist in emergencies
• Organizational skills
• Analytical and decision-making ability
• Ability to lift and move up to 25 pounds
• Ability to safely maneuver a client’s weight distribution in an emergency
• Ability to stand, walk, bend, stoop, and sit frequently
• Ability to kneel occasionally

Responsibilities

• Explain program rules and regulations to residents and facilitate observance of the rules
• Coordinate meals, sleeping assignments, showers, laundering, and daily routines
• Provide awake overnight shift coverage and maintain grounds security
• Conduct hourly safety and security checks
• De-escalate crises and provide emergency assistance to clients and co-workers
• Maintain daily statistical reports, shift logs, observation logs, and incident reports
• Perform housekeeping, maintenance, room preparation, and cleanliness tasks
• Respond to client questions and concerns
• Perform clerical duties including answering telephones, recording messages, and filing
• Maintain clear communication with residents and program staff
• Support staff in implementing resident assistance plans and model positive behavior
• Monitor client concerns, program security, equipment, and supplies
• Communicate with on-site staff, management, service providers, and government program representatives
• Assist with orientation and training of new employees
• Support program development and maintain knowledge of fire, safety, and health standards
• Attend staff meetings and assigned training seminars and complete required certifications

Skills

Communication skills

Teamwork

Crisis management

Organizational skills

Analytical abilities

Decision-making

Flexibility

De-escalation

Education

CPR Certification

First Aid Certification

Annual TB Testing

Tools

Computer skills

Job description

Jobtailor is seeking a residential program support staff member in California to explain rules, coordinate daily routines, and ensure safety for residents. You will de-escalate crises, maintain logs, and collaborate with on-site staff while handling housekeeping and clerical duties.

CPR/First Aid within 90 days and a CA driver’s license are required. This role emphasizes teamwork, flexibility in hours, and compassionate engagement with residents facing homelessness, substance use, and