Crisis Hotline Specialist

Ravenwood Health; Chardon (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Generous PTO

Health insurance

401k with match

Mileage reimbursement

CEUs and training

Job summary

Ravenwood Health in Ohio is seeking a full-time Crisis Hotline Specialist to provide immediate telephonic crisis intervention, risk assessment, and emotional support for individuals in mental health or substance use crises. The 988 line operates 24/7, and you will connect callers to local resources and coordinate with mobile crisis teams.

Preferred candidates have 2–3 years of crisis experience, strong communication and documentation skills, and comfort discussing suicide.

Qualifications

• Associate degree or High School Diploma/GED with 2-3 years relevant crisis or behavioral health experience.
• Strong verbal communication and documentation skills.
• Ability to remain calm, focused, and compassionate under pressure.
• Comfort discussing suicide and safety directly.
• Basic computer proficiency.

Responsibilities

• Answer incoming 988 crisis calls professionally and empathetically.
• Complete suicide screenings and collaborative safety planning.
• Utilize evidence-informed de-escalation strategies.
• Provide warm transfers and appropriate referrals.
• Maintain confidentiality and HIPAA compliance.
• Document calls in accordance with agency and OhioMHAS standards.
• Connect callers to local and statewide behavioral health resources.
• Coordinate with Mobile Crisis, hospitals, and emergency services when needed.
• Conducts suicide risk screenings and safety planning.

Skills

Verbal communication

Documentation

Calm under pressure

Computer proficiency

Education

Associate degree or high school diploma/GED with crisis experience

Bachelor's degree (preferred) in Social Work/Psychology/Counseling

Job description

Ravenwood Health is seeking Ravenwood Health is hiring a full time Crisis Hotline Specialists

If you are pursuing a career in social work, counseling, psychology, or human services — this is hands-on, real-world clinical experience that matters.

At Ravenwood Health, we are looking for professionals who are READY to learn, grow, and serve with excellence; RELIABLE in their commitment to clients, colleagues, and quality care; and CONNECTED to our mission of building healthier communities through compassion, collaboration, and person-centered support. These qualities reflect the core values that guide our work and define our culture.

As a Crisis Hotline Specialist, you will provide immediate telephonic crisis intervention, suicide risk assessment, de-escalation, emotional support, and connection to community resources for individuals experiencing mental health or substance use crises. Ravenwood's Crisis Services operate 24 hours per day, 7 days per week, 365 days per year.

Full Time Benefits Include:

• Generous PTO Package: Enjoy 2 weeks of vacation, along with 56 hours sick time, 8 paid holidays, and 4 wellness days per year. We understand the importance of work-life balance and strive to provide ample time for rest and rejuvenation including years of service vacation accrual increases.


• Affordable and Comprehensive Benefits: Access comprehensive health, life, dental, and vision insurance coverage to safeguard your well-being and provide peace of mind for you and your loved ones.


• Financial Security: Take advantage of perks like mileage reimbursement, flexible spending account, 401k with 4% company match, and company paid short- and long-term disability insurance. We prioritize your financial health and future stability.


• CEUs, Education and Training: Receive clinical supervision and ongoing consultation to enhance your skills and support your professional growth. Our team is dedicated to providing the guidance and resources you need to succeed. We are a licensed CEU provider and work to continually provide advancement through new program training, continuing education opportunities, and a myriad of growth paths.

Crisis Hotline Specialist Job Duties:

• Under the supervision of the Crisis Services Supervisor, the 988 Crisis Specialist:


• Conducts suicide risk screenings and safety planning


• Provides emotional support and crisis stabilization


• Supports individuals experiencing mental, emotional, and substance use crises


• Connect callers to local and statewide behavioral health resources


• Coordinates with Mobile Crisis, hospitals, and emergency services when needed


• Completes accurate and timely electronic documentation

Essential Responsibilities:

• Answer incoming 988 crisis calls professionally and empathetically


• Complete suicide screenings and collaborative safety planning


• Utilize evidence-informed de-escalation strategies


• Provide warm transfers and appropriate referrals


• Maintain confidentiality and HIPAA compliance


• Participate in supervision, team meetings, and continuing education


• Document calls in accordance with agency and OhioMHAS standards

Required Education and Experience:

• Associate degree or High School Diploma/GED with 2-3 years relevant crisis or behavioral health experience


• Strong verbal communication and documentation skills


• Ability to remain calm, focused, and compassionate under pressure


• Comfort discussing suicide and safety directly


• Basic computer proficiency

Preferred Education and Experience:

• Bachelor's degree in Social Work, Psychology, Counseling, Human Services, Criminal Justice, or related field


• Experience in crisis intervention, hotline services, or behavioral health


• Knowledge of mental health and substance use disorders


• Interest in suicide prevention and crisis response


• Eligibility for Qualified Behavioral Health Specialist (QBHS) status

About Ravenwood Health:

Ravenwood Health is a private nonprofit and trauma informed agency. We strive to provide a safe and compassionate community and work environment that supports and respects the unique journey of each person's professional goals. This is an exciting environment with the opportunity to teach and be a role model to adolescents who need guidance.

EEO Statement: Ravenwood Health is firmly committed to prohibiting discrimination based on the basis of race, color, sex, age, religion, ancestry, national origin, citizenship, disability, military status, sexual orientation, or genetic information throughout the employment process, from selection through termination. Ravenwood

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