Crisis Consultant, 988

Community Health Alliance - Transitional Living, TLC; Fairfield (OH); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company paid Health Reimbursement Arr.

PTO & holidays

401(k) with company match

Life insurance

Training and education opportunities

Mileage reimbursement

Licensure reimbursement

Career advancement

Collaborative culture

Job summary

Community Health Alliance is seeking compassionate Crisis Consultants to provide immediate emotional support, crisis intervention, and suicide prevention for callers of the 988 Lifeline.

The role requires de-escalation, safety planning, and connecting individuals with community resources, while maintaining confidentiality and person-centered care in high-pressure situations.

Qualifications

• High school diploma or equivalent required.
• Ability to remain calm, professional and supportive under pressure.
• Experience in mental health is preferred but not required (on-the-job training provided).
• Ability to work collaboratively in a team.
• Effective verbal and written communication; basic computer skills.
• Pass background checks, drug screen, and required training.

Responsibilities

• Answer crisis calls with compassionate, professional, nonjudgmental approach.
• Build rapport and assist caller in addressing the presenting concern.
• Provide emotional support, crisis de-escalation and suicide prevention interventions.
• Conduct risk assessments for self-harm or harm to others and determine intervention level.
• Utilize safety planning and suicide prevention protocols as needed.
• Offer referrals to mental health services and community resources.
• Document interactions accurately per agency guidelines.
• Collaborate with emergency responders when higher-level intervention is required.
• Stay informed on local resources to aid caller access to services.

Skills

Empathy

Crisis intervention

Communication

Documentation

Microsoft 365

Education

High School Diploma or equivalent

Tools

Microsoft 365 (Office)

Job description

Community Health Alliance is seeking a compassionate and dedicated 988 Crisis Hotline Professionals (Crisis Consultants) to provide immediate emotional support, crisis intervention, and suicide prevention services to individuals contacting the 988 Suicide & Crisis Lifeline. The Crisis Consultant will assess safety and risk, provide de-escalation and supportive counseling, develop safety plans, and connect individuals with appropriate community resources and follow-up services. This position requires strong communication skills, sound judgment, and the ability to remain calm and empathetic in high-pressure situations while providing confidential, person-centered support.

Why Join Community Health Alliance?

At Community Health Alliance, our Crisis Consultants play a vital role in supporting individuals during some of life's most challenging moments. You'll be part of a dedicated team providing compassionate, immediate support to individuals experiencing emotional distress, mental health crises, or suicidal thoughts. Join a mission-driven organization where your work makes a meaningful difference, offering hope, connection, and potentially life-saving support to those who need it most.

We Are Currently Hiring For The Following Shifts

• 1st Shift: 8:00am-4:00pm
• 2nd Shift: 4:00pm-12:00am
• 3rd shift: 12:00am-8:00am

We provide a comprehensive benefits package designed to support you and your family.

We Offer

• Affordable medical, dental and vision insurance
• Company paid Health Reimbursement Arrangement (HRA)
• Generous paid time off (PTO) & paid holidays
• Retirement plan with company match - up to 6%
• Company paid life insurance
• Employee training and continued education opportunities
• Mileage reimbursement
• Licensure reimbursement
• Opportunities for professional growth and career advancement
• A collaborative and mission driven culture

What You'll Do

• Answer calls from individuals in crisis in a compassionate, professional and nonjudgmental manner
• Establish a rapport with callers and assist the caller to handle the presenting concern
• Provide emotional support, crisis de-escalation and suicide prevention interventions following best practices
• Conduct risk assessments for self-harm, suicide, or harm to others and determine the appropriate level of intervention
• Utilize suicide prevention protocols and safety planning strategies when necessary
• Provide referrals and resources for mental health services, community based organizations and emergency assistance
• Document all interactions accurately and timely per agency guidelines
• Collaborate with emergency responders, mental health professionals when higher level intervention is required
• Maintains current knowledge of community resources to aid callers in providing appropriate linkage to needed services and supports

Qualifications

Qualifications:

• High School Diploma or equivalent required
• Ability to remain calm, professional and supportive under pressure
• Experience in mental health field is preferred, but not required (on-the-job training provided)
• Ability to work collaboratively in a team-oriented environment
• Competently communicates effectively verbally and in writing
• Basic computer skills for documentation and online communication tools
• Proficient with Microsoft 365 applications, including Office Suite, Outlook and Teams
• Ability to pass background checks, drug screen and required training
• Reliable transportation
• Ability to work evenings, overnights and weekends

Community Health Alliance is a leading provider of behavioral health and human services, delivering high-quality mental health and substance use treatment across a comprehensive continuum of care. We are committed to providing compassionate, evidence-based services that empower individuals to achieve recovery, improve their well-being, and reach their highest potential. Our integrated approach brings together prevention, treatment, recovery support, and community-based services to ensure individuals and families have access to the care they need, when they need it. Through innovation, collaboration, and a person-centered philosophy, we work to improve access to care, strengthen communities, and create lasting positive outcomes. At Community Health Alliance, we believe that every person deserves the opportunity to build a healthier, more hopeful future. Our dedicated team is committed to making a meaningful difference by delivering exceptional care, fostering hope, and empowering the individuals, families, and communities we serve.

Community Health Alliance, is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.