Crisis Consultant, 988

Community Health Alliance-Ohio; Fairfield (OH); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

HRA (Company paid)

PTO & Holidays

Retirement Plan with Match

Life Insurance

Training & Education Opportunities

Mileage Reimbursement

Licensure Reimbursement

Career Growth

Collaborative Culture

Job summary

Community Health Alliance-Ohio is seeking compassionate Crisis Hotline Professionals to provide immediate emotional support and crisis intervention via the 988 Lifeline. You will assess safety, de-escalate crises, and connect callers with mental health resources, while maintaining confidentiality and person-centered care.

The role requires strong communication, sound judgment, and the ability to remain calm in high-pressure situations.

Qualifications

• Requires a High School Diploma or equivalent.
• Ability to stay calm, professional and supportive under pressure.
• Experience in mental health is preferred but not required (on-the-job training provided).
• Proficient in documenting interactions and using online tools.

Responsibilities

• Answer calls from individuals in crisis in a compassionate, professional and nonjudgmental manner.
• Establish rapport with callers and assist them to handle presenting concerns.
• Provide emotional support, crisis de-escalation and suicide prevention interventions.
• Conduct risk assessments for self-harm or harm to others and determine intervention level.
• Utilize safety planning strategies and connect callers to community resources and follow-up services.
• Document interactions accurately and timely per guidelines.
• Collaborate with emergency responders and mental health professionals as needed.

Skills

Calm under pressure

Communication

Empathy

Teamwork

Attention to detail

Reliable transportation

Education

High School Diploma or equivalent

Tools

Microsoft 365

Job description

Community Health Alliance is seeking a compassionate and dedicated 988 Crisis Hotline Professionals (Crisis Consultants) to provide immediate emotional support, crisis intervention, and suicide prevention services to individuals contacting the 988 Suicide & Crisis Lifeline. The Crisis Consultant will assess safety and risk, provide de-escalation and supportive counseling, develop safety plans, and connect individuals with appropriate community resources and follow-up services. This position requires strong communication skills, sound judgment, and the ability to remain calm and empathetic in high-pressure situations while providing confidential, person-centered support.Why Join Community Health Alliance?At Community Health Alliance, our Crisis Consultants play a vital role in supporting individuals during some of life's most challenging moments. You'll be part of a dedicated team providing compassionate, immediate support to individuals experiencing emotional distress, mental health crises, or suicidal thoughts. Join a mission-driven organization where your work makes a meaningful difference, offering hope, connection, and potentially life-saving support to those who need it most.We are currently hiring for the following shifts:1st Shift: 8:00am-4:00pm2nd Shift: 4:00pm-12:00am3rd shift: 12:00am-8:00amWe provide a comprehensive benefits package designed to support you and your family.We offer:Affordable medical, dental and vision insuranceCompany paid Health Reimbursement Arrangement (HRA)Generous paid time off (PTO) & paid holidaysRetirement plan with company match – up to 6%Company paid life insuranceEmployee training and continued education opportunitiesMileage reimbursementLicensure reimbursementOpportunities for professional growth and career advancementA collaborative and mission driven cultureWhat You'll DoAnswer calls from individuals in crisis in a compassionate, professional and nonjudgmental mannerEstablish a rapport with callers and assist the caller to handle the presenting concernProvide emotional support, crisis de-escalation and suicide prevention interventions following best practicesConduct risk assessments for self-harm, suicide, or harm to others and determine the appropriate level of interventionUtilize suicide prevention protocols and safety planning strategies when necessaryProvide referrals and resources for mental health services, community based organizations and emergency assistanceDocument all interactions accurately and timely per agency guidelinesCollaborate with emergency responders, mental health professionals when higher level intervention is requiredMaintains current knowledge of community resources to aid callers in providing appropriate linkage to needed services and supportsQualifications:High School Diploma or equivalent requiredAbility to remain calm, professional and supportive under pressureExperience in mental health field is preferred, but not required (on-the-job training provided)Ability to work collaboratively in a team-oriented environmentCompetently communicates effectively verbally and in writingBasic computer skills for documentation and online communication toolsProficient with Microsoft 365 applications, including Office Suite, Outlook and TeamsAbility to pass background checks, drug screen and required trainingReliable transportationAbility to work evenings, overnights and weekendsCommunity Health Alliance is a leading provider of behavioral health and human services, delivering high-quality mental health and substance use treatment across a comprehensive continuum of care. We are committed to providing compassionate, evidence-based services that empower individuals to achieve recovery, improve their well-being, and reach their highest potential.Our integrated approach brings together prevention, treatment, recovery support, and community-based services to ensure individuals and families have access to the care they need, when they need it. Through innovation, collaboration, and a person-centered philosophy, we work to improve access to care, strengthen communities, and create lasting positive outcomes.At Community Health Alliance, we believe that every person deserves the opportunity to build a healthier, more hopeful future. Our dedicated team is committed to making a meaningful difference by delivering exceptional care, fostering hope, and empowering the individuals, families, and communities we serve.Community Health Alliance, is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.