Crisis Communications & Dispatch Specialist

Englewood, CO; Englewood (CO); On-site; USD 34,729 - 52,100; Full time

Benefits offered by this job

Medical, Dental, and Vision Plans

Retirement Plans

Paid Time Off

12 Paid Holidays

Job summary

A municipal emergency service in Englewood, CO, seeks an Emergency Communications Specialist responsible for handling emergency and non-emergency calls. This role involves operating public safety communication equipment and providing vital information to responders. Candidates must have a high school diploma, two years in customer service, and complete certifications. A comprehensive benefits package and competitive hourly pay of $25.21 - $37.82 is offered.

Qualifications

• Requires a high school diploma or equivalent.
• At least two years of work experience in a customer service environment.
• CCIC/NCIC certification obtained within six months of hire.

Responsibilities

• Take and prioritize emergency and non-emergency calls.
• Operate public safety communications equipment.
• Provide assistance and information to callers.

Skills

Operations of public safety telecommunications

Customer service principles

Geographic knowledge

Typing accuracy

Dispatching techniques

Record keeping

Education

High school diploma or equivalent

Tools

Computer-aided dispatch systems

Radio communication equipment

Text-to-911 equipment

Job description

A municipal emergency service in Englewood, CO, seeks an Emergency Communications Specialist responsible for handling emergency and non-emergency calls. This role involves operating public safety communication equipment and providing vital information to responders. Candidates must have a high school diploma, two years in customer service, and complete certifications. A comprehensive benefits package and competitive hourly pay of $25.21 - $37.82 is offered.