Crisis Case Manager - Domestic Violence Shelter

Shelter House; Fairfax (VA); On-site; USD 52,000 - 56,000; Full time

Job summary

Shelter House is seeking an Entry Level Case Manager for Artemis House Region I in Northern Virginia. The role provides crisis intervention and intensive safety planning to households fleeing domestic violence, sexual violence, stalking, or human trafficking, with a client-centered approach and advocacy to ensure access to services.

Responsibilities include coordinating services, assisting with protective orders, accompanying clients to court, documenting case progress, and maintaining records

Qualifications

• A bachelor's degree in social work/ human services/ related field or commensurate experience.
• 1+ years of case management/ direct services.
• Strong written and oral communication skills.
• Ability to prioritize competing priorities and make sound judgments.
• Ability to complete tasks while navigating frequent interruptions.
• Ability to deliver creative resources and solutions to unique challenges.
• Strong organizational and time management skills.
• Ability to work in a highly intense work environment.
• Valid Driver’s License; 10-15% local travel required.
• Willingness to work evenings and weekends when needed.

Responsibilities

• Provide crisis intervention and develop an individualized safety plan.
• Assist victims in filing for protective orders and completing affidavits.
• Accompany clients to court proceedings and various appointments (i.e., attorney meetings, protective order hearings, custody hearings, and housing interviews).
• Perform assessment of client’s physical, mental health and social needs, employability, educational needs, quality of life issues, strengths and needs, and other necessary areas.
• Coordinate services amongst mental health service workers, service providers, advocates, the legal system and other involved parties.
• Coordinate children’s services including education and daycare, programming and counseling.
• Meet with assigned clients regularly and provide intensive case management and advocacy services.
• Maintain complete and accurate client records and all documentation in accordance with agency and best standard practice.
• Completely and accurately report client information into identified program data systems.
• Assure all relevant information pertaining to clients is disseminated to all appropriate staff members in a timely manner.
• Provide domestic violence education to clients utilizing tools such as The Power and Control Wheel and the Cycle of Violence.
• Empower clients to meet goals developed in their individual service plan and collaborate with client to develop a plan for exiting shelter.
• Collaborate with Resource Coordinator’s to ensure comprehensive client driven service delivery.
• Advocate for clients and complete referrals to meet client needs.
• Ensure that Artemis House staff are aware of clients’ needs by completing daily documentation and communicating client updates to all staff.
• Assist with room turnover, client moves, and preparation for clients entering and exiting the program.
• Listen effectively, delivers effective written and oral communication.
• Maintain familiarity with agency and program emergency procedures.
• Participate in staff meetings and trainings as directed by supervisor.
• Function as a contributing member of a multidisciplinary team with Shelter House Inc. employees and involved agencies to assist client with their identified goals.
• Ensure compliance with all agency policies.
• Proficiently operate a personal computer, fax, printer, copier and Microsoft Office products (email, calendar, drive, etc.).
• Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment.
• Perform other duties deemed necessary to support the program and agency.

Skills

Case management

Crisis intervention

Advocacy

Written & oral communication

Time management

Multitasking

Education

Bachelor's degree in social work / human services / related field

Tools

Microsoft Office

Job description

Shelter House is seeking an Entry Level Case Manager for Artemis House Region I in Northern Virginia. The role provides crisis intervention and intensive safety planning to households fleeing domestic violence, sexual violence, stalking, or human trafficking, with a client-centered approach and advocacy to ensure access to services.

Responsibilities include coordinating services, assisting with protective orders, accompanying clients to court, documenting case progress, and maintaining records